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Telephone Collections Advisor
3 months ago
- Call Centre
About Our Client:
Our clients mission is to support the company in delivering excellent customer service to ensure the needs and expectations of our Clients are satisfied.
- Establishing the consumer's ability to pay.
- Processing payments and payments arrangements.
- Handling general file queries.
- Sending out financial statements, evidence and response packs.
- Working with vulnerable consumers in line with the firm's policies and procedures.
The Successful Applicant:
- Contact Centre experience (or similar environment).
- Mathematics and English to a satisfactory level.
- Basic competency in Microsoft Outlook, Word and Excel.
- Collections experience in a consumer environment (desirable).
- Knowledge of Anti-Money Laundering (desirable).
- An excellent telephone manner throughout inbound and outbound services.
- Confident negotiating skills.
- The ability to handle different consumer types.
What's on Offer:
- 30 days annual leave (including bank holidays, Christmas shutdown and your birthday)
- Mon-Fri between 08:00 18:00. No weekends.
- Up to 90 minutes medical appointment time each month.
- Future progression opportunities to attain legal qualifications.
- Free parking.
- Uncapped commission scheme.
- Company pension scheme (1% above the employer autoenrolled requirement)
