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Medical Receptionist/admin
3 months ago
Job Description for Medical Receptionist /Administrator
The job is a split role between reception and secretarial duties.
Secretary Job Responsibilities:
- To provide an efficient audio, copy typing and word processing service for GPs and Health Professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums etc in an accurate and quality manner.
- Use of the Choose and Book system where appropriate; to assist in referral of patients to one or more hospital(s) of their choice which includes sending out relevant documentation to the patient.
- Resolving problems which relate to the Choose and Book system. This includes changes to place of referral and dealing with rejected referrals.
- Informing GP's of new services available on Choose and Book.
- To assist the Business Manager, Practice Liaison Officer and Reception Manager with clerical and administrative duties.
- To make appointments, bookings and admissions as required.
- To liaise and arrange meetings as required and to attend meetings and take minutes.
- To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
- To retrieve medical records and assist in the completion of medical/insurance records.
- File patient records and correspondence in patient medical records.
- To receive incoming and initiate outgoing telephone calls in order to deal with appropriate queries.
- To assist with the gathering of statistics and information when required.
- To provide cover for members of the secretarial/scanning/Reception team during periods of sickness and annual leave.
- In liaison with the staff member responsible, maintain adequate supplies of office stationery in order to perform your secretarial duties.
Reception Job Responsibilities:
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
- Deal with all general enquiries, explain procedures and make new and followup appointments.
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and nondisruptive manner.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Action repeat prescription requests and ensure that they are ready for collection by the patient within 72 hours.
- Prepare lists and notes if required for all surgeries and clinics held, ensuring completion of all associated paperwork.
- Enter patient information on to the computer as required.
- Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
- Undertake any other additional duties appropriate to the post as requested by the Partners, the Practice Manager, Deputy Manager and Practice Administrator
Qualifications:
- Previous experience as a Receptionist or Administrative Assistant would be desirable
- Strong communication skills, both written and verbal
- Excellent organizational skills with the ability to prioritize tasks
- Educated to GCSE level or equivalent
- Ability to work as a team member
Benefits:
- Option to join the NHS Pension
- 5 weeks holiday
- Development opportunities
Pay:
£11.44 per hour
Expected hours: 37.5 per week
Benefits:
- Company pension
- Onsite parking
Schedule:
- Monday to Friday
Education:
- GCSE or equivalent (preferred)
Experience:
Medical Receptionist: 1 year (preferred)
Work Location:
In person
Application deadline: 15/07/2024
