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Service Advisor
3 months ago
Overview:
Service Advisor
Glasgow North Land Rover
Hours: 42 Monday-Friday, 8am till 6 pm. Saturdays 8am till 12 noon on a rota basis (paid as overtime)
Salary:
£32,800 OTE (including £26,000 to £28,000 basic depending on experience, plus bonus)
Are you an experienced service advisor looking for a new opportunity ready for the new year? If the answer is yes, then this could be the role for you....Lookers Glasgow North Land Rover is recruiting for a dedicated Service Advisor to join our Aftersales Team.
Along with the extensive knowledge and support from the Aftersales Manager, you can look forward to on-going training opportunities that provide you with the right career path and career progression within the Automotive industry.
Responsibilities:
- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a highvolume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers' car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made
Qualifications:
As a Service Advisor at our busy dealership, you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time.
You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise.
Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.
You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and carsAbout us:
Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland.
- Enhanced holidays that increase with service
- Eligibility to join one of our car schemes
- Critical illness cover after 2 years and Life Assurance
- Smart Health free access to support 24 hours a day, 365 days a year
- Enhanced paid maternity, paternity and adoption leave
- For some roles a company car and additional earning potential through commission or bonus.
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities.
We have a great bunch of people and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards.
So? What are you waiting for?Lookers are an equal opportunities employer.
We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
