Customer Service Support

6 days ago


Swadlincote, Derbyshire, United Kingdom Fakro GB Full time

To help achieve sales targets and other company objectives by providing excellent customer service and ensuring support is given to the sales team.

You will complete various administration duties as outlined below and as per needs of the business. You will ensure high standards, accuracy and efficiency is adhered to with all tasks.

  • Report to the Office Manager.
  • To process orders within agreed time frames and following company procedures.
  • To provide excellent customer service and to adopt the "go the extra mile" policy to ensure customer satisfaction.
  • Monitor deliveries and where necessary track these and advise customers in the correct manner.
  • To be able to deal effectively and efficiently with queries and correspondence in a polite and professional manner.
  • To be proactive in identifying potential sales opportunities on our website.
  • Following up on leads and supporting the online business.
  • To be responsible for completion and prompt submission of all related paperwork and the provision of other information as requested.
  • To ensure accuracy in all paperwork, including daily filing.
  • Maintain records of customer discounts and monitor monthly promotions.
  • To develop productive working relationships with colleagues.
  • Have the ability to communicate effectively with managers and other departments.
  • Liaise with the warehouse and all other departments across the business.
  • Ensure all invoices are sent out daily, liaising with the Accounts department for credit limit information.
  • Maintain a professional working environment ensuring that the office is kept clean and tidy.
  • To be aware of, and follow, all Health and Safety rules and Guidelines
  • To assist with any other duties as reasonably requested, by the Office Manager.

Job Types:
Full-time, Permanent

Salary:
Up to £21,000.00 per year

Benefits:

  • Company pension
  • Cycle to work scheme

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Commission pay

Ability to commute/relocate:

  • Swadlincote: reliably commute or plan to relocate before starting work (preferred)

Experience:

- order processing: 1 year (preferred)
- customer service: 1 year (preferred)

Work Location:
One location

Application deadline: 31/03/2023

Close preview

Job Types:
Full-time, Permanent

Salary:
Up to £21,500.00 per year

Benefits:

  • Cycle to work scheme
  • Free parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Commission pay

Ability to commute/relocate:

  • Swadlincote: reliably commute or plan to relocate before starting work (required)

Work Location:
One location

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