1st Line Support Analyst

1 week ago

City of London Greater London, United Kingdom Michael Page (UK) Full time £22,000 - £32,000

About Our Client

Our client is a professional services organisation that operates a variety of projects primarily in London/Canary Wharf.

Job Description

1st Line Support Analyst - City of London

  • Triage incoming requests and incidents via email, telephone, self-service, ensuring appropriate resolutions or escalations to other teams.
  • Maintain service desk platform including its development
  • Resolve desktop problems liaising with users where necessary. Provide support and maintenance for applications on PCs, Macs and iOS including deployment.
  • To have experience in maintaining networking typologies and Windows 10/11 operating system.
  • Provide agile working support (Laptop/Surface Pro/iOS) including Intune enrolment and Apple iOS Software.
  • Ensure that software implementation follows change control guidelines, procedures, and methodology.
  • Deal with common network connectivity issues (Microsoft Server, Azure, Active Directory, CISCO environment).
  • To liaise with the group facilities team to carry out office renovations and user moves and changes.
  • Set up and configuration of meeting rooms and occasional assistance with audio/visual presentations.

The Successful Applicant

1st Line Support Analyst - City of London

The successful candidate will need to have experience in the following areas:
  • Strong interpersonal, presentation and customer service skills
  • At least two years working in a PC based environment.
  • Candidate must have proven experience in maintaining and supporting mainstream software products such as Windows 10 and Office 365.
  • An understanding of CISCO routed network topology would be an advantage.
  • Knowledge of Ivanti Endpoint Manager and Microsoft Intune a distinct advantage.
  • Must be self-sufficient, highly motivated, methodical and have an inquisitive mind.
  • Educated to A level or equivalent with the ability to communicate effectively with both technical and non-technical personnel.
  • The analyst will be supporting a large and varied user base. We require a bright and intuitive individual who has good all-round skills and who wishes to be involved in a fast-paced environment.

What's on Offer

1st Line Support Analyst - City of London

Benefits and Salary:
  • An estimated salary range of £22,000 to £32,000 per annum.
  • Generous pension and insurance plans.
  • 25 days holiday
  • Flex scheme
  • Personalised career development plans
  • Health benefits, subsidised gym membership, store discounts and family leave.
  • A vibrant company culture that values innovation and teamwork.
  • Opportunity to work in the bustling heart of Canary Wharf.
We encourage those who meet the above criteria to apply for this exciting opportunity in the property in IT industry. #J-18808-Ljbffr

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