BMC Remedy Consultant
1 week ago
The Role: BMC Remedy Consultant
Salary: circa £70K with Car allowance , Bonus and extensive Blue Chip Benefits
Location: Remote (with ability to travel to client site)
The Opportunity:
Due to ongoing expansion we have a rare opportunity for BMC Remedy Consultants a Market leading consultancy
The Role:
- Configuring all Remedy Service Level Management scenarios
- Developing Service Catalogue improvements within a Digital Workplace
- Configuring Remedy workflows to support process improvements.
- Remedy development and administration
- Remedy API integration
- Configuring SLAs within Remedy
The Person:
• Comfortable in configuring Remedy Incident, Change, Problem, Config, Service Level Management, Request Fulfilment and Knowledge workflows
• Experience in translating high level process requirements into detailed process implementations within Remedy
• Experience in implementation, installation, configuration and maintenance of Development, Test and Production environments
• Ability to apply product fixes, hot fixes, patches, and configuration changes to support the business processes
• Strong requirements gathering and presentation skills
• Demonstrated and through understanding of ITIL Good practices for Service Asset and Configuration Management
MUST be SC cleared or be eligible for clearance
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