Visitor Services Assistant

1 week ago


Castle Douglas, Dumfries and Galloway, United Kingdom National Trust for Scotland Full time

Role:
Visitor Services Assistant - Retail & Admissions

Region/Department:
South & West

Reports to:
Visitor Services Manager - Retail & Admissions

Pay Band/Starting Salary:2 Lower, £10.90 per hour

Location:
Threave Garden, Castle Douglas, DG7 1RX

Type of Contract:
Fixed term - May to August, 24 & 18 hours

COST CENTRE:3THR

ACTIVITY CODE:

VSZ

JOB PURPOSE


To maximise our visitors' enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.

Specifically, to ensure the smooth and safe operations in retail and admission and making Threave Gardens & Nature Reserve the best possible place to visit and work.


KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times

  • Welcoming visitors to the site and processing their admission/retail purchase in a friendly, efficient and knowledgeable manner
  • Providing information about the site, its history, contents, offers and merchandise
  • Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times

  • Ensuring site is ready to open and welcome visitors by the set opening time
  • Wearing correct uniform, name badges, or PPE as required.
  • Reporting all instances of damage and wear and tear issues promptly to your line manager
  • Working in harmony with other departments; food & beverage, housekeeping, gardening, estate and site repair employees/contractors.

Financial Responsibilities

  • To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Retail/Admission/Plant Sales and other duties

  • To ensure good housekeeping of and back of house areas, including Plant Sales
  • To ensure that retail merchandising is in accordance with NTS policy.
  • To assist in achieving site targets and KPI's.
  • To actively upsell products and services to facilitate the visitor's enjoyment.
  • To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
  • To work flexibly across departments and sites as needed.

Health and Safety

  • To ensure site meets with Health and Safety legislation in liaison with your department manager.
  • To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
  • To use personal protection equipment as provided and directed by your line manager

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

  • No formal educational qualification required.

Skills, Experience & Knowledge
Essential

  • Demonstrable experience in a customerfacing retailbased role, delivering high levels of customer care through excellent interpersonal skills,
  • Experience and confidence undertaking tillwork and cash handling/reconciliation.
  • Excellent selling skills adaptable to customer type and product.
  • Flexible, helpful outlook to customers and colleagues.
  • An understanding and commitment to the aims and objectives of the National Trust for Scotland.
  • Living the values of the National Trust for Scotland and encourage colleagues to do the same
  • The ability and willingness to understand others' perspectives and to consider the impact of your actions on them and to adapt your actions as necessary.
  • The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
  • An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
  • A proactive approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.
Desirable

  • Experience using an EPOS system


The
Key Responsibilities, Scope of Job, and
Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue.

The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.


Applications

Job Types:
Part-time, Fixed term contract

Salary:
£10.90 per hour

Work Location:
In person

Application deadline: 24/03/2023

  • Castle Douglas, Dumfries and Galloway, United Kingdom National Trust for Scotland Full time

    Role: Visitor Services AssistantRegion/Department:South & WestReports to: Visitor Services ManagerPay Band/Starting Salary:Grade 2 Lower, £22,672 pro-rata, per annum £10.90 per hourLocation:Threave Garden, Castle Douglas, DG7 1RXType of Contract:Permanent 9 hours (2 days) per week available.COST CENTRE:3THRACTIVITY CODE:TRZJOB PURPOSETo maximise our...


  • Castle Douglas, Dumfries and Galloway, United Kingdom The National Trust for Scotland Full time

    JOB PURPOSETo maximise our visitors' enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.Specifically, to ensure the smooth and safe operations in Admissions, Retail and Food & Beverage activities making...

  • Cafe Assistant

    1 week ago


    Castle Douglas, Dumfries and Galloway, United Kingdom Cafe At Clatteringshaws Full time

    Company descriptionCafe at Clatteringshaws is a family run cafe and visitors centre located in the Galloway Forest, on Clatteringshaws Loch between Newton Stewart and New Galloway. We are looking to appoint either a full time or part time assistantsCafe at Clatteringshaws is open 7 days and offers year round employment and only closes for 3 days per year,...


  • Castle Douglas, Dumfries and Galloway, United Kingdom Parkhomes UK Full time

    '''Responsibilities:''' Perform various clerical and administrative tasks to support the smooth operation of the office Answer phone calls and deal with visitors in a professional and courteous manner Maintain office supplies and ensure inventory is wellstocked Assist with data entry, filing, and organizing documents Handle incoming and outgoing mail and...

  • Personal Assistant

    1 week ago


    Castle Douglas, Dumfries and Galloway, United Kingdom Capability Scotland Full time

    Variety is the spice of life - want a career where no two days are the same?We are looking for a Personal Assistant to help care for Alexander who is based in Castle Douglas. Alexander enjoys going days out, going to weekly groups, singing and recording, meeting friends and new people.Alexander requires support with meal preparation including blending of...

  • Care Assistant

    1 week ago


    Castle Douglas, Dumfries and Galloway, United Kingdom Appcastenterprise Full time

    Salary: £ per hourReference: LCSLOND1Job Title: Care Assistant (Domiciliary Care)Locations: London - Peckham, Walworth, Elmington Estate, Camberwell, Honor Oak, Hither Green, ElthamVisit Postcodes: SE1, SE5, SE8, SE15, SE16, SE22, SE24Pay Rate: £11.73 per hourShifts available: Permanent, full time, part time, weekdays, weekends, flexi-working shifts...


  • Castle Douglas, Dumfries and Galloway, United Kingdom RSM Full time

    As one of the world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions -- we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to...


  • Castle Douglas, Dumfries and Galloway, United Kingdom NHS Scotland Full time

    What are Home Teams?Home Teams is the first part of a wider programme of change to how community services will be delivered in the months and years ahead. This wider programme of Community Transformation is the most significant change to community services in our region in forty years.Home Teams bring together existing workforce from within Community Health...

  • Office Assistant

    1 week ago


    Castle Douglas, Dumfries and Galloway, United Kingdom United Bricks Ltd Full time

    United Bricks is a fast-growing company that specialises in custom printing onto Lego components. Although not affiliated with Lego, we offer a wide selection of Military & Historical Lego products on our online store as well as providing a bespoke Lego printing service for companies and individuals. This is a fantastic opportunity for someone who would like...


  • Castle Douglas, Dumfries and Galloway, United Kingdom Galloway holiday cottages Full time

    Overview:We are seeking a dedicated Cleaner to join our team. As a Cleaner, you will play a vital role in maintaining cleanliness and hygiene standards in our cottages. This is an important position that ensures a safe and comfortable environment for both staff and visitors.Duties: Perform general cleaning tasks, including sweeping, mopping, dusting, and...


  • Castle Douglas, Dumfries and Galloway, United Kingdom Vanguard Site Services Uk Ltd Full time

    Job Overview:We are seeking a dedicated and hardworking Laborer to join our team. As a Laborer, you will be responsible for performing various physical tasks to assist with construction, maintenance, and other projects. This is a hands-on role that requires physical strength and the ability to work in various weather conditions.Responsibilities: Assist with...

  • Home Carer

    1 week ago


    Castle Douglas, Dumfries and Galloway, United Kingdom Stewartry Care Full time

    Stewartry Care, Dumfries and Galloway's Award winning Employee Owned Health and Social Care Provider is currently looking for Home Care Workers in Castle Douglas and surrounding areas.Stewartry Care became employee owned in 2004 which means that the company is owned and run for the benefit of its employees, employees benefit from yearly free shares, a sense...


  • Castle Douglas, Dumfries and Galloway, United Kingdom RSM Full time

    As one of the world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to...


  • Castle Douglas, Dumfries and Galloway, United Kingdom RSM Full time

    As one of the world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to...


  • Castle Douglas, Dumfries and Galloway, United Kingdom The Olive Retreat (former Nikos Greek Restaurant) Full time

    About usNikos Greek Restaurant is a small but busy restaurant in Castle Douglas. Our aim is to offer great food/service ensuring our diners have a great time whilst visiting us. To achieve this we believe we need a well motivated team that enjoys their work so a supportive and fun work environment is really important to us.Responsibilities:Greet and welcome...

  • Support Worker

    1 week ago


    Castle Douglas, Dumfries and Galloway, United Kingdom Park Homes UK Ltd Full time

    Role DetailsJob Title: Support WorkerReports to:Team LeaderJob Overview: (Note - In addition to these functions, employees are required to carry out such duties as may reasonably be required) To provide care in accordance with best practice and legislative requirements, reflecting policies and procedures and agreed standards under the direction of the Senior...


  • Castle Douglas, Dumfries and Galloway, United Kingdom Auchenlarie Holiday Park Full time

    Auchenlarie Holiday Park is a 5 star caravan park situated on the beautiful south west coast of Scotland. It is a family owned and run park with over 400 static caravan pitches and 100 camping pitches. The site facilities comprise of 3 bars, restaurant, takeaway, shop and leisure and entertainment facilitiesThe position is seasonal from mid February to the...


  • Castle Douglas, Dumfries and Galloway, United Kingdom Galloway Activity Centre Full time

    We are delighted to announce that we are now recruiting for activity instructors at the Galloway Activity Centre for the 2023 SeasonWe offer a range of different roles for the upcoming season. From activity sessions to tuition there is a role for everyone, whether you have experience or not. The important things are your polite, enthusiastic, outgoing and...

  • Home Carer

    1 week ago


    Castle Douglas, Dumfries and Galloway, United Kingdom Stewartry Care Full time

    Stewartry Care are one of the largest independent providers of care at home services in Dumfries and Galloway, we are employee owned which means that the company is owned and run for the benefit of its employees.Stewartry Care are currently recruiting Home Carers in Castle Douglas and surrounding areasWe have full time and part time and Bank positions...


  • Castle Douglas, United Kingdom The National Trust for Scotland Full time

    **JOB PURPOSE** To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure. Specifically, to ensure the smooth and safe operations in Admissions, Retail and Food & Beverage...


  • Castle Douglas, United Kingdom National Trust for Scotland Full time

    **Role**: Visitor Services Assistant **Region/Department**:South & West **Reports to**: Visitor Services Manager **Pay Band/Starting Salary**:Grade 2 Lower, £22,672 pro-rata, per annum £10.90 per hour **Location**:Threave Garden, Castle Douglas, DG7 1RX **Type of Contract**:Permanent 9 hours (2 days) per week available. **COST...


  • Castle Douglas, United Kingdom National Trust for Scotland Full time

    **Role**: Visitor Services Assistant **Region/Department**:South & West **Reports to**: Visitor Services Manager **Pay Band/Starting Salary**:Grade 2 Lower, £22,672 pro-rata, per annum, £10.90 per hour **Location**:Threave Garden, Castle Douglas, DG7 1RX **Type of Contract**:Fixed Term, April to October, 10 hours (2 days) **COST...


  • Castle Douglas, United Kingdom National Trust for Scotland Full time

    **Role**: Visitor Services Assistant - Retail & Admissions **Region/Department**:South & West **Reports to**: Visitor Services Manager - Retail & Admissions **Pay Band/Starting Salary**:2 Lower, £10.90 per hour **Location**:Threave Garden, Castle Douglas, DG7 1RX **Type of Contract**:Permanent, 16 hours per week **COST CENTRE**:3THR **ACTIVITY...


  • Castle Douglas, United Kingdom National Trust for Scotland Full time

    **Role**: Visitor Services Assistant - Retail & Admissions **Region/Department**:South & West **Reports to**: Visitor Services Manager - Retail & Admissions **Pay Band/Starting Salary**:2 Lower, £10.90 per hour **Location**:Threave Garden, Castle Douglas, DG7 1RX **Type of Contract**:Fixed term - May to August, 24 & 18 hours **COST...

  • Health Visitor

    2 weeks ago


    Douglas, United Kingdom Isle of Man Government Full time

    **About the role** Join our dedicated team as a Health Visitor on the beautiful Isle of Man where you will be responsible for assessing the health needs of children and families, either in their homes or a clinical environment. You will develop and deliver a plan of care to address identified needs, make referrals and work in partnership with...

  • Health Visitor

    4 weeks ago


    Douglas, United Kingdom Isle of Man Government Full time

    **About the role** Join our dedicated team as a Health Visitor on the beautiful Isle of Man where you will be responsible for assessing the health needs of children and families, either in their homes or a clinical environment. You will develop and deliver a plan of care to address identified needs, make referrals and work in partnership with...

  • Health Visitor

    2 days ago


    Douglas, United Kingdom Isle of Man Government Full time

    **About the role** Join our dedicated team as a Health Visitor on the beautiful Isle of Man where you will be responsible for assessing the health needs of children and families, either in their homes or a clinical environment. You will develop and deliver a plan of care to address identified needs, make referrals and work in partnership with...

  • Health Visitor

    1 week ago


    Douglas, United Kingdom Isle of Man Government Full time

    About the roleJoin our dedicated team as a Health Visitor on the beautiful Isle of Man where you will be responsible for assessing the health needs of children and families, either in their homes or a clinical environment.You will develop and deliver a plan of care to address identified needs, make referrals and work in partnership with multi-professional...

  • Health Visitor

    4 weeks ago


    Douglas, United Kingdom Isle of Man Government Full time

    **About the role and our team** Join our dedicated team as a Health Visitor on the Isle of Man! Within this role, you will assess the health needs of children and families, either in their homes or a clinical environment. You will develop and deliver a plan of care to address identified needs, make referrals and work in partnership with multi-professional...

  • Health Visitor

    3 weeks ago


    Douglas, United Kingdom Isle of Man Government Full time

    **About the role and our team** Join our dedicated team as a Health Visitor on the Isle of Man! Within this role, you will assess the health needs of children and families, either in their homes or a clinical environment. You will develop and deliver a plan of care to address identified needs, make referrals and work in partnership with multi-professional...


  • Douglas, United Kingdom Isle of Man Government Full time

    **About the role and our team** Join our team as a Retail Services Assistant within the Manx National Heritage! Manx National Heritage (MNH) is the trading name of the Manx Museum and National Trust. It exists to preserve, protect and promote the unique qualities of Manx natural and cultural heritage on behalf of the Manx community. This role is within...

  • Cafe Assistant

    4 weeks ago


    Castle Douglas, United Kingdom Cafe At Clatteringshaws Full time

    **Company description** Cafe at Clatteringshaws is a family run cafe and visitors centre located in the Galloway Forest, on Clatteringshaws Loch between Newton Stewart and New Galloway. We are looking to appoint either a full time or part time assistants Cafe at Clatteringshaws is open 7 days and offers year round employment and only closes for 3 days per...

  • Cafe Assistant

    2 days ago


    Castle Douglas, United Kingdom Cafe At Clatteringshaws Full time

    **Company description** Cafe at Clatteringshaws is a family run cafe and visitors centre located in the Galloway Forest, on Clatteringshaws Loch between Newton Stewart and New Galloway. We are looking to appoint either a full time or part time assistants Cafe at Clatteringshaws is open 7 days and offers year round employment and only closes for 3 days per...

  • Ranger

    3 weeks ago


    Castle Douglas, United Kingdom The National Trust for Scotland Full time

    **KEY RESPONSIBILITIES AND ACCOUNTABILITIES** Combine responsibilities across the following areas of work with direct implementation yourself and by overseeing the work of others such as contractors, volunteers, and colleagues: **Nature conservation** - Survey wildlife and habitats and feed this knowledge into management decisions, marketing of natural...


  • Douglas, United Kingdom Isle of Man Government Full time

    About the role and our teamJoin our team as a Retail Services Assistant within the Manx National HeritageManx National Heritage (MNH) is the trading name of the Manx Museum and National Trust. It exists to preserve, protect and promote the unique qualities of Manx natural and cultural heritage on behalf of the Manx community.This role is within the Public...


  • Corfe Castle, United Kingdom National Trust Full time

    Summary Would you like to be part of a creative, dynamic and exciting team who engage with visitors from across the world? As part of Corfe Castle’s leadership team, you’ll be planning, delivering and leading, a high-quality engaging visitor experience and programmethroughout the year. This is a permanent, full-time role. Working patterns can be...


  • Corfe Castle, United Kingdom National Trust Full time

    Summary Would you like to be part of a creative, dynamic and exciting team who engage with visitors from across the world? As part of Corfe Castle's leadership team, you'll be planning, delivering and leading, a high-quality engaging visitor experience and programmethroughout the year. This is a permanent, full-time role. Working patterns can be negotiated...


  • Castle Douglas, United Kingdom Scotmid Full time

    **About this role**: **Temporary Customer Service Assistant** At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means...


  • Castle Douglas, United Kingdom Wilko Full time

    **Customer Service Assistant Day**: - Hourly Rate - ** 10.62** - Location - ** Castle Douglas** - Contract Type - ** Temporary** - Hours / Specific Hours - ** / flexible over 7 days** **The Vacancy** We love our customers. They’re just like our Customer Service Assistants - people who want to get on with stuff, get things done and get hands-on too....