Evaluation Senior Quality Assessor
2 months ago
We are a trusted partner to both the private and public sectors, with expertise in delivering award-winning customer services, business process outsourcing (BPO) and public sector and citizen services.
With more than 50 years of experience, we design and deliver innovative, individual solutions for some of the world's most respected consumer brands and UK public sector organizations, through long-term partnerships.
The Role
The Senior Assessor role is a key part of the Arvato UK delivery team who provide high value business services to our Central Government clients.
You will a qualified finance professional looking for the opportunity to shape and exciting and dynamic service.That service will see us undertake a financial viability and risks assessment of companies who are tendering to undertake government work.
Arvato will review those companies, in line with agreed business processes and assessment criteria, to provide an evaluation to the client which confirms the solvency, stability and viability of the companies.
Our Senior Assessors will be responsible for the more dynamic and challenging assessment as well as leading and developing the rest of the team.
As the Senior Assessor you will undertake dynamic and challenging assessment to consider the stability and appropriateness of companies who are tendering for government work.
This is a new service and a new client so a fast paced and dynamic environment is assured, and we will ask you to play a key role in developing our service, team and client relationship.
The role:
The FVRA Senior Quality Assessors will be responsible for reviewing all evaluations which are completed by our service ahead of submission to the client.
The team of 3 Senior Quality Assessors will ensure that agreed business processes and procedures have been fully applied and that the evaluation outcome is correct and supported by evidence.
The Senior Quality Assessors will develop full expertise in the financial viability and risk assessment business processes and procedures and will support and advise the team undertaking the assessors.
The business process is to include the need for Arvato to make risk-based judgements and the senior assessors will lead on the basis on their knowledge and expertise as finance professionals.
- Constructive engagement with our senior clients to build long lasting and effective relationships.
- Achieve service levels and key performance indicators for this service.
- Be committed to continuous improvement to increase efficiency and effectiveness.
- Undertake continuous professional development, with the support of Arvato, to maintain and extend knowledge and capability.
- Supporting, coaching, and leading your team to achieve quality and timescale targets.
- Good analytical skills and attention to detail, whilst still being able to see the 'bigger picture'.
- Ability to liaise with nonfinancial staff in a concise and clear manner.
- Strong communication skills.
- Team player with a 'hands on' and 'can do' approach.
**It's our differences that makes our organisation stronger, and we work to ensure that all our colleagues' voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.
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