1st Line Support Engineer

7 days ago


Rugby, Warwickshire, United Kingdom ROSE & YOUNG RECRUITMENT LTD Full time

1st Line Support Engineer - Rugby

£25,000 per annum
Our client is currently recruiting for a bright individual to join their expanding team as a Junior Support Engineer.


The Junior Support Engineer will be required to work alongside a senior engineer, or within a larger team to perform the role detailed below.

Full training will be provided for every aspect of the role, along with access to ample resources to promote continuousprofessional development.


The Role (Day to Day)

  • Assisting with monitoring and daytoday operation of infrastructure, ensuring that events are handled appropriately.
  • Liaising with customers to resolve enquiries and support requests.
  • Providing immediate technical support and investigation to reported issues, ensuring that all issues are investigated thoroughly, in a timely manner.
  • Assisting a senior engineer to maintain and action maintenance schedules, including annual maintenance, monthly reviews and calibration procedures etc.
  • Assisting with technical documentation, ensuring all is up to date, including any records and drawings, on site labelling, equipment lists and transmission plans.
  • Assist in the management and maintenance of all operations.
  • Assist in installation and removal of equipment and cabling as required.
  • Work within a dynamic team to fulfil the organisations' 24/7 operating service flexible rotating shift pattern may be applied to ensure business needs are satisfied.
  • Other tasks and responsibilities may be added based on the Company requirements, at the discretion of the Company.

Required Skills:

  • A technical background, such as IT, Networking, Electrical, etc. or a genuine interest in any of these areas.
  • Very high accuracy in work, with exceptional attention to detail.
  • Excellent communication skills.

Working Schedule


The typical working schedule for this role will be a 24/7/365 shift rotation, 12-hour shifts including nights, weekends, and bank holidays.


Company Benefits
Full Training for all aspects of the role, with opportunities for further professional development and training. Comfortable, working office space with air conditioning.

Free on-site parking in a secure, off-road location.

Company Pension and Bonus Schemes.

Company social events.

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