Retail Application Support Specialist

2 weeks ago


Watford, Hertfordshire, United Kingdom Platform Recruitment Full time
Retail Application Support Specialist - £60k - Hertfordshire

My client is a leading and innovative company that specialise in software systems for the retail sectors.

They are looking to take on a Retail Application Support Specialists who can ensure that customers and partners have a seamless experience when usingthe company's products and software system.


Responsibilities:

  • Proactively assign, manage and prioritize relevant support tickets on the
ticketing queue using Zendesk

  • Configuration management in multiple environments
  • Participate in the customer service reviews

Key skills:

  • Retail experience especially in a web or store environment is essential
  • Understanding of SQL and ability to query databases and investigate data issues would be desirable
  • Excellent analytical and problem-solving skills with a strong
automation/monitoring mind-set

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