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LED ST1/2 General Medicine
3 months ago
Job overview
A fantastic opportunity has arisen for a Clerical Officer to come and join our lovely Clinic Preparation within Medical Records. We have 1 full time vacancy available working Monday to Friday 9am-5pm
Within Medical Records in the Clinic Preparation team, you would be responsible for preparing patient health records for outpatient appointments. This is a physically demanding role, which requires a high level of accuracy.
We are looking for a dedicated individual with an attitude to learn and must be organised and work on their own imitative. The successful applicant must have a can do attitude and an approachable manner and have excellent communication skills. They must be a team player and have the ability to multitask in a busy environment.
If this sounds like you then please apply now, we would love to hear from you
Main duties of the job
The successful applicant will be expected to act in a professional manner, adhering to strict information governance guidance and always ensure patient confidentiality. The department are continuously looking to improve the service offered and all members of the team are encouraged to suggest new ideas and ways of working.
There may be times when the successful applicant may be required to work flexibly within the department dependent upon business need and patient demand. Flexibility is expected with regards to working hours to support the service.
Working for our organisation
Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond.
The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1 and became a Foundation Trust in April 8.
We employ almost 5, members of staff, provide around hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.
The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.
During the Coronavirus pandemic, the Trust was recognised nationally for its 'Be Safe Be EquiPPEd' campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE.
At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.
Detailed job description and main responsibilities
Appointments – responsible for booking outpatient appointments, managing waiting lists and liaising directly with patients or carers. The candidate will also be required to help support the printing of patient referrals. This role is desk based. Call Centre – a central contact centre that manage telephone queries from patients/ carers and requests to rebook appointments. This role is desk based.Successful applicants will need to demonstrate:
Excellent communication skills Customer service experience Computer literacy Self- motivation Good organisational skills Ability to pay attention to detailPerson specification
Qualifications
Essential criteria
GCSE Maths and English (grade C or above), or equivalent qualifications. Or Successful completion of the rotational apprenticeship scheme within Health Records/Outpatients. Awareness of the need for confidentiality in accordance with Data Protection Act and national/local guidelinesDesirable criteria
Knowledge of Trust systems: PCS, Somerset, NHS e-Referral Service, Bookwise, Envoy.Skills
Essential criteria
Ability to communicate well verbally and in writing. Effective customer service skills Patient centred, adaptable, willing to change and suggest ideas for improvement Ability to work as part of a team and under own supervision Ability to work under pressure in a methodical and logical mannerDesirable criteria
Ability to solve problems & make decisions under pressure.Experience
Essential criteria
Customer Service training/experience Proficient use of Microsoft officeEmployers have a legal responsibility to ensure that all employees have the right to work in the UK.
If you intend to seek permission to work in the UK via a Skilled Worker visa, please be aware that the UK Government set requirements that must be met (such as a minimum salary requirement and being skilled to a certain level). Not all NHS roles are eligible for sponsorship for Skilled Worker visas.
We recommend that you use the information on the to check if this role will be eligible.
Key Messages
• Please let us know if you require an adjustment to our recruitment process.
• We are a flexible working employer, so please talk to us about any flexible working requirements.
• All correspondence will be sent to the email address you have registered as your TRAC account.
• Recruitment is based on the Trust's values and behaviours and the criteria outlined in the Job Description for the role.
• Secondments will be considered for fixed term positions when both parties agree. Candidates should seek approval from their current line manager before application.
• Appointments are subject to a 6 month probationary period.
• LED Doctors are subject to a 3 month probationary period.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
NameJoanne O'BrienJob titleSupport ManagerEmail addressJoanne.O' numberAdditional informationNatalie Roberts - Service Coordinator -
