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Support Secretary

3 months ago

Liverpool, Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time
Band 3 x 1 posts

Permanent

37.5 hours per week

An exciting opportunity has arisen due to the development of the services within Respiratory and we are looking to appoint two enthusiastic, self-motivated individuals with a commitment to excellent patient care, to provide a comprehensive administrative support service to the Respiratory Team on our Aintree site


The post holders should have knowledge of IT packages and sound keyboard skills for data entry, with fast, accurate audio typing skills and medical terminology.

RSA/OCR typing qualification or relevant experience is essential. Training will be given where necessary for internal IT systems but knowledge of outpatient systems would be beneficial. Previous experience of working within an NHS clerical environment would be an advantage.


Main duties will include audio transcription of clinical letters, receiving and action of new referrals, making appointments, clinic outcomes, sort and prioritise incoming post, general office duties including scanning, faxing documentation and providing telephone cover for the service, direct point of contact for patients and other service users, assist speciality secretaries with their workload as directed.


There is a need to be able to work to tight deadlines and withstand the pressure of a busy working environment and it is essential that you are able to work using your own initiative.

Support Secretaries provide a comprehensive typing support service to the Care Group, in accordance with specialty requirements and will be expected to demonstrate the following:

  • A comprehensive knowledge of all aspects of the specialty team role and the range of services provided.
  • Discernment in all aspect of the typing support role, exercising independent judgement and initiative, as appropriate.
  • Effective communication skills when dealing with external and internal clinical stakeholders and exercising tact, sensitivity and discretion when dealing with patients and their relatives.
  • Evidence of team working, cross covering colleagues and acting as mentor to new staff.


Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.


The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.


It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.


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  • Audio typing of correspondence and other patient related documentation appropriate to the specialty.
  • Ensure all correspondence outputs produced meet the quality and professional standards set by the department.
  • Accurate and timely recording of patient information onto Trust systems for specialty use, as directed.

4.

General office duties:
filing, photocopying, scanning, faxing documentation and providing telephone cover to the department, as required.

  • Ad hoc retrieval of information to support patient pathway management.
  • Responsibility for maintaining safe and secure systems in relation to documentation that is retrieved or used as part of the role, in accordance with governance procedures.
  • Sort, prioritise, process and distribute incoming mail, using judgement and experience to decide which documents to forward to other areas for action/information.
  • Assist Specialty Secretaries with their workload, as directed.
  • To undertake annual appraisal.
  • Must undertake all mandatory training as required by the Trust.
  • Any other duties appropriate, as may be required.