Team Leader

1 week ago


St Ives, Cornwall, United Kingdom Red Recruitment Full time
Red Recruitment is delighted to be recruiting a Team Leader to manage a customer services team located in St. Ives, Cambridgeshire. This role is working for an established company with a proven business model and a solid customer base. This position contains many benefits alongside a generous salary of £27,000
  • £33,000 per annum (depending on experience)
.

Benefits and Package for a Team Leader:


  • Salary:£27,000
  • £33,000 per annum (depending on experience)
-
Hours:8am - 5.30pm

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Contract Type:Permanent

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Location:St. Ives, Cambridgeshire

  • Bupa Private Healthcare
  • Pension scheme
  • Subsided gym membership
  • Life Insurance 4 x salary
  • Free weekly Bootcamp class
  • Salary sacrifice: Cycletowork
  • Salary sacrifice: Electric car

Key Responsibilities of a Team Leader:

  • Managing the sales, service and Contact Centre KPI performance of the customer service team
  • Identifying areas for improvement and introducing innovative ways to further improve the service levels
  • Creating a motivating and engaging workforce through great communication, reward, and recognition
  • Handling complex and escalated customer service issues
  • Coaching and developing a team to improve individual results in performance and behaviours

Key Skills and Experience of a Team Leader:

  • Experience of working in a busy Contact Centre with proven results in sales and service KPI's
  • Excellent decisionmaking and persuasion skills
  • Passion to lead by example and experience in delivering fantastic customer service
  • Ability to collaborate with multiple departments and key decisionmakers
  • Problemsolving mindset, with the ability to think outside of the box
Red Recruitment (Agency)
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