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Team Leader
1 week ago
- £33,000 per annum (depending on experience)
Benefits and Package for a Team Leader:
Salary:£27,000- £33,000 per annum (depending on experience)
Hours:8am - 5.30pm
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Contract Type:Permanent
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Location:St. Ives, Cambridgeshire
- Bupa Private Healthcare
- Pension scheme
- Subsided gym membership
- Life Insurance 4 x salary
- Free weekly Bootcamp class
- Salary sacrifice: Cycletowork
- Salary sacrifice: Electric car
Key Responsibilities of a Team Leader:
- Managing the sales, service and Contact Centre KPI performance of the customer service team
- Identifying areas for improvement and introducing innovative ways to further improve the service levels
- Creating a motivating and engaging workforce through great communication, reward, and recognition
- Handling complex and escalated customer service issues
- Coaching and developing a team to improve individual results in performance and behaviours
Key Skills and Experience of a Team Leader:
- Experience of working in a busy Contact Centre with proven results in sales and service KPI's
- Excellent decisionmaking and persuasion skills
- Passion to lead by example and experience in delivering fantastic customer service
- Ability to collaborate with multiple departments and key decisionmakers
- Problemsolving mindset, with the ability to think outside of the box
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