Technical Customer Support Executive
6 days ago
EMEA Operations - Technical Customer Support Executive, Basildon
Our Mission
We're Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today.
Our Purpose is to deliver superior value for our clients through leading technology, targeted innovation and excellence in everything we do.
Our core values are to earn client trust every day, create with purpose, inspire and achieve excellence, do the right thing and deliver on the promise of one Fiserv.
It's these values that create a foundation for us to be able make the right decisions and deliver on our commitments to our client's and one another other.
Role Introduction
Core Duties:
- Supporting UK merchants through a range of services including Tech support, Statement requests, Charges, transactions and account enquiries in regards to their POS terminals.
- Escalating Complaint cases using the rules and tools available
- Supporting the issues with BAC's, Direct Debits, Chargebacks, refunds and PCI etc.
- Working in a dynamic fast paced environment where you are ready to step outside your comfort zone from time to time.
What skills do I need?
- Technical mindset and comfortable using multiple systems.
- Quick thinking and resilience under pressure
- Previous Contact Centre experienced (preferred)
- Excellent verbal and written communication skills
Do I need any additional interpersonal skills?
-
Empathy
- Being able to put yourself in the Merchant's seat; every interaction will be different with some being more challenging than others
Problem solving
- This is vital for this position, whether it is collecting a payment, agreeing a payment plan, solving a technical problem or listening to a Merchant's wider problems you will need to be able to think on your feet and act accordingly
Organisation skills
- Ensuring that you are well organised, understand the importance of punctuality, have great time management skills and can multitask across multiple systems or platforms whilst maintaining a seamless communication with Merchants
-
Communication
- Able to listen, observe, acknowledge, empathise, understand and act on a variety of issues that a Merchant could have in a professional, friendly and positive manner
What we offer from day one:
- Starting salary from £26,000
- Full training provided
- Free on & offsite parking
- An employer who actively supports and encourages diversity in the workforce
- Free unlimited Starbucks on site
Once a permanent Fiserv employee you will receive the following benefits:
- 23 days holiday which increases to 25 days after 2 years' service + bank holidays
- Pension contribution of up 7.5%
- Health and Wellness Resource platform access for you and your family
- Life Insurance
- Enhanced Maternity, Paternity, and adoption leave
- Career development, training, and professional qualification opportunities we want to provide you with the tools to succeed and grow in your role
Hours
40 hour working week (5 out of 7 days)
Well-being at Fiserv
Our associates are the most important part of our business.
To solve complex business challenges and create differentiated value for Fiserv clients, it's important that our associates are able to give their best at work every day.
This means feeling great in all aspects of their lives, as it relates to physical, financial, emotional and social well-being.
Our commitment to Diversity and Inclusion
Fiserv actively supports and encourages diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin or disability
-
EV Customer Support Supervisor
6 days ago
Basildon, Essex, United Kingdom Vontier Full timeJOB DESCRIPTION To enhance and improve the effectiveness of the e-Mobility support within the Aftermarket function by driving better cooperation, coordination and constant monitoring of both product and overall aftermarket performance. The drive for continuous improvement in Aftermarket will be instrumental to the success and trajectory of thisstrategic...
-
Customs Product Manager
6 days ago
Basildon, Essex, United Kingdom Premier Work Support Full timeYou will assist with the development of the existing Customs Department by increasing efficiency and compliance of their Customs Product. It involves implementation of new commercial opportunities in the customs department, whilst working alongside and supportingthe Customs Team and IT Department for integration with client systems.Duties and...
-
Executive Support Coordinator
6 days ago
Basildon, Essex, United Kingdom Chartered Trading Standards Institute Full timeCTSI is an ambitious professional body with a proud history of protecting consumers stretching back 141 years. Driven by our members' views and a strong sense of purpose we also extend our influence through other services we deliver.As Executive Support Coordinator you will provide high quality, comprehensive and professional support to the executive team,...
-
Customer Success Associate
6 days ago
Basildon, Essex, United Kingdom Premier Work Support Full time**The Customer Success Associate will work as part of a small team and be responsible for: - **- Providing world leading software training courses to clients in person and on-line (Full training provided) this will involve travelling abroad on occasion to Europe in order to provide the training. Producing training support materials and updating when required...
-
Key Account Executive
6 days ago
Basildon, Essex, United Kingdom Reed Full timeMy client is looking for a Key Account Executive to be part of their team. They are all about top-notch customer service and boosting sales growth. The perfect candidate should excel at recognizing and meeting customer needs, handling sales procedures, and managing a well-supplied warehouse. This company boasts a welcoming team atmosphere and they're eager...
-
Outbound Telesales Executive
6 days ago
Basildon, Essex, United Kingdom Adore Recruitment Full time £24,000Part-Time Telesales Executive for a Leading Publisher Are you passionate about books and looking to kickstart your career in sales? We have an exciting opportunity for a Part-Time Telesales Executive to join our dynamic team at a famous publishing house, based in Basildon.Position: Part-Time Telesales Executive Benefits: Career progression opportunities,...
-
Quality, Technical
6 days ago
Basildon, Essex, United Kingdom Aldena Associates Ltd Full timeExperience with ISO 9001Quality control and testing skillsPreferably with a background in Lighting/ElectricalJoin Our Team as a Quality, Technical & Compliance Officer!We are a reputable company located in Laindon, Essex, looking for an enthusiastic individual to fill the role of Quality, Technical & Compliance Officer. In this role, you will be responsible...
-
Senior Process Engineer Chemical
6 days ago
Basildon, Essex, United Kingdom Pacific International Executive Search Full timeWe are currently engaged with a leading chemical manufacturing organization focused heavily on sustainability and manufacturing safety and protection products. They are in search of a Senior Process Engineer Manager to take responsibility for the process safety and technical plant engineering of one of their highly visible and transformational sites in the...
-
Technical Assistant
6 days ago
Basildon, Essex, United Kingdom DVR Limited Full timeRole SummaryAs a Technical Assistant you will be providing support to the Pre-Production Engineering team by preparing customer data for use in the quotation and manufacturing processes.Responsibilities Review customer Bills of Materials and query missing, incomplete or erroneous information. Check Factory Master MRP system for any previously used parts....
-
Senior Process Engineer
6 days ago
Basildon, Essex, United Kingdom Pacific International Executive Search Full timeWe are currently engaged with a leading chemical manufacturing organization focused heavily on sustainability and manufacturing safety and protection products. They are in search of a Senior Process Engineer Manager to take responsibility for the process safety and technical plant engineering of one of their highly visible and transformational sites in the...
-
Technical author/Validation Engineer
6 days ago
Basildon, Essex, United Kingdom Bennett And Game Recruitment Full time £32,000 - £35,000Job Profile for Technical Author / Validation Engineer - Pharmaceutical - MC269021 Technical Author / Validation Engineer required based in Laindon, Essex in a purpose-built design, engineering and headquarters building with 70 employees at this site. The majority of our business is the design and assembly of filling and packaging lines for aerosols,...
-
Technical Project Manager
6 days ago
Basildon, Essex, United Kingdom Glen Callum Associates Ltd Full time £45,000 - £65,000Technical Project Manager (4121RCA) Basildon, England Technical Project Manager We want to immediately hire a Project Manager / Technical Project Manager with experience of taking technical projects from conception to production. You will need experience in NPI , OEM and Tier 1 manufacturing and will ideally have an Electro Mechanical , ...
-
Executive Assistant
6 days ago
Basildon, Essex, United Kingdom Mid and South Essex NHS Foundation Trust Full timeAre you an experienced Executive Assistant (EA) looking for a high profile, fast paced opportunity where you can truly make a different within the NHS?An exciting opportunity has arisen in Mid and South Essex NHS Foundation Trust's (MSENHSFT) Corporate Directorate where you will work with the Trust's Executive Team.If you are successful, you will be the...
-
Pricing Coordinator
6 days ago
Basildon, Essex, United Kingdom Premier Work Support Full timeWe have an exciting opportunity for a permanent Pricing Coordinator to join our client's ever-growing team based in Basildon. Duties include:- Assisting the Sea freight Manager. Understand and execute the departments vision of good business development in order to successfully move Sea Freight products. Ensuring customer bookings are accurately...
-
Sales Executive
6 days ago
Basildon, Essex, United Kingdom Adore Recruitment Full time £25,000 - £35,000Sales Executive – Freight Forwarding – Laindon / Basildon – £25k-£35k + I am looking for a dynamic individual who thrives on a challenge and is looking to develop and build a great career within the shipping industry. My client is a privately owned business operating from multiple locations around the UK, USA and Ireland. Established in 2000, they...
-
Executive Assistant
6 days ago
Basildon, Essex, United Kingdom Mid and South Essex NHS Foundation Trust Full timeAre you an experienced Executive Assistant (EA) looking for a high profile, fast paced opportunity where you can truly make a different within the NHS?An exciting opportunity has arisen in Mid and South Essex NHS Foundation Trust's (MSENHSFT) Corporate Directorate where you will work with the Trust's Executive Team.If you are successful, you will be the...
-
Senior Support Engineer
6 days ago
Basildon, Essex, United Kingdom Leonardo Full timeThe Opportunity At Leonardo, we have a fantastic opportunity for a Senior Support Engineer/Support Engineer to join our team within the Customer Support and Service Solutions (CS3) line of business. The CS3 line of business operates across the UK, providing innovative and invaluable support solutions to our customers. We help to ensure the availability of...
-
Technical Services Manager
6 days ago
Basildon, Essex, United Kingdom Resourcing Group Full timeMy client has an exciting opportunity for a Technical Manager to join their team on a large critical site in Essex. The role is static and fully based on site. This is a key appointment and will require the individual to be technically strong with a critical engineering / data centre background. This posiiton will get involved regularly with root cause...
-
Technical Sales Engineer
6 days ago
Basildon, Essex, United Kingdom Jonathan Lee Recruitment Full timeField Sales Engineer Position at Global Engineering Solutions CompanyJonathan Lee Recruitment is working with a renowned engineering solutions firm to hire a Field Sales Engineer for the Norwich, Sussex, and Kent areas. As the top provider of cutting tools and tooling systems globally, this is a fantastic chance to become part of our team.As a Field Sales...
-
Executive Account Manager
6 days ago
Basildon, Essex, United Kingdom Reed Full timeWe are looking for a Key Account Executive! Our client is committed to delivering top-notch customer service and boosting sales. Identify and meet customer needs Manage sales processes Maintain a well-stocked warehouse Responsibilities: Ensure excellent Account Management and Service Handle pricing, quotes, and tenders Maintain regular...