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Digital Skills Advisor

3 months ago


London, Greater London, United Kingdom Phoenix Community Housing Full time

Closing date:

  • 22 May 2024
  • Salary:
- £16,646 per annum (+ excellent benefits package), 18 hours per week (0.5 FTE)


As a Digital Skills Advisor you will support residents to gain basic digital skills, promote the Connected Together programme our in-house digital device grant scheme.

You will support low-income households to access low or no cost internet. You will be flexible to the needs of residents and embed a culture of empowerment and participation. You will work with colleagues to ensure Phoenix deliver excellent customer service. You will liaise with local partners and support residents experiencing digital by default services.

Key duties:


Provide face to face support to local people seeking help gaining basic digital skills at the Green Man, WG Grace Centre and when necessary, in their home.


Key skills:

For more details, please see the
job description.

How to apply
Applications close at
12:00 noon on Monday, 22 May 2024.
Interviews are due to take place in person on
Wednesday 29 May 2024.

You can find more information about how we process and store your data in our Privacy Notice.

About Phoenix Community Housing
Phoenix is a housing organisation with a difference.

We're led by our residents, with a tenant as our Chair and with residents as the largest group on our Board.

Some housing associations talk about resident involvement. We live and breathe it every day.

We believe this is our core strength and it's helped us earn a wide range of accolades and awards.

We're based in south Lewisham, London, and are proud to be building new homes in our area.

We've grown as a housing association, taking on the management of 1,500 more homes in late 2021 to bring our total number of homes to around 7,800.


Our new corporate plan will help us deliver on our vision of 'together building a better future for our Phoenix Community', supported by strategies to refresh our approach to resident involvement, customer service, sustainability and ensuring that all residents can enjoy good quality, safe and affordable homes.


If you think you're the right person to help us make the next stage of our journey, then we'd love to hear from you.

We strongly believe in a work-life balance so we'd be pleased to talk about part-time flexible working and job sharing options.


Phoenix is committed to safeguarding and promoting the welfare of vulnerable groups, and we expect all staff and volunteers to share this commitment.