Receptionist

1 week ago

Exmouth, Devon, United Kingdom The Imperial Exmouth Hotel Full time

Job Ref:
BES5277

Branch:
The Imperial Exmouth Hotel

Location:
The Imperial Exmouth Hotel, Exmouth

Salary/Benefits:
Competitive Salary

Contract type:
Casual

Hours:
Part Time

Shift pattern:8am.3pm - 3pm pm

Hours per week:16

Posted date:16/04/2024

Closing date:18/05/2024

Who are we?


Coast Country Hotel Collection is a family of 37 hotels in the UK, operated by Bespoke Hotels, the UK's largest independent hotel group.


Join our exceptional team
We are currently looking for exceptional people to join our team and have a great opportunity for a
Receptionist


As a Receptionist you will be responsible for maximising room revenues in line with the Company's standards, providing efficient and courteous service, to ensure total guest satisfaction.


Key Responsibilities of the role:

  • To be familiar with the days business, including arrivals, departures, and special requests.
  • Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.
  • To have a good understanding of the guests' requirements when they are checking in or out.
  • To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
  • Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively.
  • Keeping the team up to date by attending the daily meetings.
  • Maximise sales through upselling, using incentives and promotions
  • Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
  • Ensure prompt resolution of customer complaints
  • Professionally and competently operates the telephone system in line with both operating and Company Standards.

Requirements of the role:

  • To have worked in a hotel or with people in a customer related role.
  • Excellent Customer service skills, to be able to follow standards and to have good organisational skills.
  • To be able to make decisions in a fast paced environment and to enjoy it
  • To be able to communicate well to each other and guests
  • Be able to use a phone and computer system we use Opera.

What do we offer?

  • Competitive salary
  • Excellent ongoing support, training and development
  • 28 days holiday including Bank Holidays per annum
  • Instant access to Perkbox; giving you 24/7 access to more than 250 perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
  • Stakeholder Pension entitlement
  • Discounted hotel room rates for you, your friends and family across all UK Bespoke Hotels
  • Food and Beverage discounts at all our hotels
  • Ongoing incentives and rewards
  • Opportunities to move between hotels and grow with the group
  • Meals on duty

More about us:


Coast Country Hotel Collection is unpretentious and welcoming, our locations are by the sea, in the heart of the country, in pretty villages and in vibrant towns.

The brand reflects the best of British - fun, interesting, historic locations; simple, comfortable facilities; warm and friendly hospitality; fun and happy times.

And our people embody these brand values.


This imposing Exmouth hotel is stunningly located looking out towards the sea and has extensive terraces and gardens where you can relax after a day exploring Dartmoor or any of the wonderful, sandy beaches, coves and bays that punctuate this coastline.

Within a few miles of the Imperial Hotel you could be rambling along the South West Coastal Path, teeing off at East Devon Golf Club, exploring the Bicton Park Botanical Gardens or enjoying a boat trip along the Exe River or out to sea.

Elegant and spacious, the Imperial Hotel is a perfect base for relaxation as well as adventure in the great outdoors.

Exmouth is known for its magnificent sandy beaches and coastal paths which offer plenty of opportunities for exploration. In fact, you can walk directly from our hotel's gardens out onto the town's promenade. Known as one of the oldest towns in Devon, Exmouth is a vibrant area that is rich with heritage.

Experience the sights of the East Devon Area of Outstanding Natural Beauty and take the beauty of Dartmoor National Park.

When not swimming, playing and relaxing on the beach, scenic boat trips are available - helping you to soak in the spectacular scenery of this coastal town.

Find out more about the local area in our guide.


And after a day exploring the delights of Devon, the Imperial Hotel Exmouth is here to help you relax in style and comfort.

Single, twin, double and family rooms are available with the option of a private balcony and spectacular sea views. We have 57 bedrooms all featuring an en-suite, free Wi-Fi, telephone and tea and coffee station.


The on-site restaurant serves breakfast every day, while offering a variety of lunch options and dinner options in the dining room.

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