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Receptionist/administrator - Luxury 5 Hotel

3 months ago

Exmouth, Devon, United Kingdom Total Quality Recruitment (TQR) Full time
Job Information

Salary:

  • Up to £22100 per annum + Gratuities, Service Charge, Staff discounts
    Job Type:
  • Permanent
    TQR Exeter are working with a 5 luxury hotel who hold 1 Michelin star and 5 Rosettes in between Exeter and Exmouth. We have an amazing opportunity for a permanent, full time Receptionist/Administrator to join an exceptional team and work alongside talented, committed, and passionate people who are looking to progress a career within hospitality.

What is in it for you?
- £22,100 PA plus gratuities

  • Generous monthly service charge addition
  • 28 days holiday per year
  • Staff company benefits and discounts
  • Free parking on site
  • Free staff meals
  • 25% discount in the restaurant on Food and Beverage
  • Staff Bed and Breakfast Rate
  • Special Staff Rates with other hotels
  • 1 year service bonus
  • 2year service Guest experience
  • Pension contribution
  • Introduce a friend bonus
  • Staff Party
  • Working 5 days over
  • Work/Life balance

As a Receptionist/Administrator you will be required to:

  • Provide exceptional customer service to their guests
  • Be passionate, friendly, warm, and cheerful
  • Be well organised and take pride in presentation
  • Follow company processes and procedures, maintaining their high standards of service and guest experience
  • Printing and creating daily operational reports for the hotel
  • Check ins and outs
  • Taking telephone bookings for hotel and restaurants
  • Assisting with general enquiries
  • Supporting with all reception administration
  • Have access to your own transport due to location
  • Have an excellent customer focused manner at all times
  • Have worked in a similar hotel environment or have the drive to succeed
  • Have a proactive positive attitude
  • Have good organisation skills and hands on mentality
  • Have welldeveloped communication skills
  • Have the ability to work as an effective team
  • Be always presented to a high standard
  • Outlook, Excel, and Word
  • Be able to manage in a very fast paced environment
**INDCAT