Administration and Communications Co-ordinator

7 days ago


Chelsea, Greater London, United Kingdom Douglas & Gordon Full time

OverviewAt D&G the Lettings Coordinator will play a vital role in the smooth running of the Lettings department, carrying out key administration tasks which allow our Lettings Director to focus on business development and generating revenue.

It is imperative that the Lettings Coordinators is working to ensure that D&G's high standards for customer experience are maintained and that we are working as efficiently as possible.

More than that the Lettings Coordinators is the cultural lifeblood of the agency - helping to motivate everyone throughout the week, celebrating successes and helping solve problems.

Responsibilities Quality control of all administrative processes in the Lettings Department Ensure office is always well-presented and running smoothlyProfessionally welcome anyone entering the officeAnswering and directing telephone callsPrepare accurate correspondence for valuations, instructions, offers and move insCreate and order property marketing materialsArrange necessary Safety Checks (eg. EPC, EICRs)

Deal progressionCoordinate the service and valuation diary for the Lettings DirectorLiaise with external partners and process invoicesMaintain company database at all timesKey handlingProvide general administrative support to the Lettings Director to help build the lettings businessRequirements:
Excellent communication skillsUnwavering attention to detailFocused on customer experienceAbility to respond quickly to urgent requests Proven time management and prioritising skills; being able to balance many different demands and priorities at oncePositive attitudeWell-presentedCalm and unflappable approachAble to work with people at all levels and provide upwards feedbackSome lettings knowledge (desirable)

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