IT Support Officer

2 weeks ago


Wembley, Greater London, United Kingdom Careeraddict Full time £45,000

3 days ago Be among the first 25 applicants

This range is provided by CareerAddict. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

3 month Contract

Based in Wembley, London - Onsite Hourly rate of £23.80 PH Inside IR hours PW - M - F Support and maintain the existing ICT infrastructure for Shared Technology Services, covering all four areas of client support, datacentre, data network and messaging & collaboration support, but with additional specialisation in one of the areas. Accurately and clearly document fixes to technical issues, process/procedures and update all IT-related records to ensure colleagues can perform their duties using this documentation. Responsibilities
  • Monitor incoming queues on the IT service desk system perform initial triage of all calls and assign to correct team
  • Take ownership of and resolve calls in line with service level agreement(s).
  • Identify problems, log problem records and communicate appropriately.
  • Log changes, providing adequate information and ensuring change records are kept up to date.
  • Provide on-site support across all sites supported by Shared Technology Services.
  • Build and/or delivery of end user equipment, collection of equipment for repair or disposal, office moves.
  • Work on complex technical projects implementing changes to Shared Technology Services infrastructure.
  • Be part of virtual teams working on specific assignments.
  • Provide cover for colleagues in other teams as and when required.
  • Provide cover and/or work on projects outside normal working hours (08:00 to 18:00) and on occasion at weekends.
  • Work proactively and flexibly to make a positive contribution to the delivery of the service.
  • Contribute to the continuous development, improvement, efficiency and success of the IT shared service.
  • Proactively maintain and develop their skills and knowledge to support the delivery of the IT shared service.
Knowledge (please Specify All Essential Criteria) Knowledge of the IT Infrastructure Library (ITIL) framework. An appreciation of areas covered by the following technical teams: Platform Support Team
  • Building & maintenance of VDI/RDSH infrastructure Virtualisation and Hyperscaler infrastructure (VMWare, Hyperv, Azure, AWS)
  • Building and Maintenance of physical, virtual and Cloud hosted Servers and services (Unix & Windows) including patching using SCCM
  • System Centre management (SCOM/SCCM/SCVMM)
  • Security Hardening of Servers
  • Server Performance and capacity management, fault and availability analysis and reporting
  • Building & maintenance of SAN/NAS infrastructure - storage and switching (Dell Compellent, EMC, Brocade, VSA)
  • Manage and maintain a hyper-converged infrastructure for both compute and storage eg Nutanix, Dell VxRail
  • Implementation of/reporting on patch management (Windows/Unix Servers/3rd party applications)
  • High availability/Disaster Recovery
  • Building and maintenance of backup solution, including definition of backup strategy
  • Monitor backup solution, configure backups, restore (Commvault/Netbackup/Rubrik )
  • Print and scanning services (Equitrac/Ricoh) Process and Task
  • Automation management
  • PKI infrastructure management, Rights Management Server.
  • IIS server
  • AD management, including AzureAD, GPO, ADFS, Azure
  • ADConnect KMS
  • Sysadmin and automation Scripting (powershell)
  • Cloud platform hosting, management, monitoring and reporting (Azure)
  • Automated Software deployment
Messaging And Collaboration Team
  • Building and management of Hybrid Exchange Server environment (DAGs and Failover)
  • Active Directory as it relates to messaging (user objects, shared mailboxes, distribution lists, contacts)
  • Building and management of Mobile Device Management environment (MobileIron/InTune/MEM)
  • Building and management of SharePoint infrastructure, including SharePoint Extranet
  • Enterprise Email Security (DKIM/DMARC/SPF) and Gateway filtering, anti-spam (ProofPoint, MimeCast)
  • Microsoft Azure (Identity and Access Management)
  • Office 365 management including Exchange Online, Teams etc
  • MS Teams Client, Outlook Client and OWA
  • Telephony (Avaya, Unify, Mitel, 8x8 VCC and VO, Teams)
  • Netcall Automated Switchboard
  • PowerShell Scripting skills
Client Support Team
  • Client support in a corporate environment (physical and virtual)
  • Remote Access - Direct Access, Always-on-VPN
  • Client OS image and driver package creation, update and distribution using SCCM/MDT
  • Monitor, report status and resolve issues in client patching for Windows and 3rd party software.
  • Device management and asset tracking (Absolute, MEM (Intune)
  • End point encryption (TPM, Bitlocker)
  • Monitor and repair client agents SCCM and AV (SCEP)
  • VDI, RDSH - Build and maintain, inc. Brokers and profile management (FSLogix)
  • Client Application packaging & distribution
  • APP-v and Remote app software packaging and maintenance
  • Automated Software deployment
  • Management and administration of Active Directory and AD policies
  • Public PC's management and maintenance (eg libraries)
  • Thin-client management (10Zig/Dell WYSE)
  • Powershell Scripting skills
Networks Support Team
  • LAN switch configuration and management (Juniper, Cisco, HP)
  • Router configuration and management (Juniper, Cisco, HP)
  • Firewall configuration and management (Juniper, Cisco)
  • Load balancer configuration and management (F5)
  • Configuration and management of external DNS
  • Management of external and internal IP addresses
  • Network monitoring (Solarwinds)
  • Internet connectivity/resilience
  • Enterprise wireless solution management (Xirrus, Purple WiFi)
  • Remote access (Juniper SA)
  • Enterprise Web filtering (ForcePoint)
  • WAF management and configuration
  • N3 connectivity and security
  • Azure ExpressRoute
  • Microsoft Azure Firewall and Virtual Networks
Due to high demand we are only able to respond to applications that meet the required criteria Seniority level
  • Seniority level Not Applicable
Employment type
  • Employment type Contract
Job function
  • Job function Information Technology
  • Industries IT Services and IT Consulting

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