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Customer Operations Specialist

4 months ago

Oundle, Northamptonshire, United Kingdom Coulter Elite Resourcing Full time

Customer Operations Specialist

Salary 28-29K
**Mon

  • Friday 9am 5.15pm (office based)**Are you a confident, motivational individual looking for a new opportunity with a leading business.
Coulter Elite Resourcing are looking for a Customer Operations Specialist.

Job Requirements:

  • The purpose of the role is to ensure that our clients customers internationally receive a first class experience in their contact within the business
  • To provide support to the commercial team in their daytoday activities and to help them in delivering the business growth objectives.

Duties and Responsibilities:

  • Full responsibility for customer orders from receipt to delivery.
  • Build and maintain strong relationships with our customers & suppliers.
  • Calculate the cost of goods and services to ensure customer requirements are met, whilst achieving/succeeding expected target margins.
  • Communicate with customers to offer the best service.
  • Book road transport for UK and EUR deliveries.
  • Plan routes and book transport for imports & exports by air or sea freight.
  • Understand differing requirements and prepare paperwork when shipping internationally.
  • Resolve transport & shipment issues.
  • Liaise with all departments within the business to ensure commercial, procurement, finance, design and technical requirements are met.
  • Raise & followup supplier nonconformances to ensure full corrective actions are received and customer satisfaction is achieved.
  • Work with customers to analyse forecasts, and coordinate with procurement to forward plan material requirements.
  • Ensure all customer details are maintained and up to date on the database.
This is a full time permanent position working Monday - Friday, 9am-5.15pm.

Coulter Elite Resourcing is an independent recruitment consultancy with a head office in

Benefits:

  • Company pension
  • Employee discount
  • Private medical insurance

Schedule:

  • Monday to Friday

Education:

  • A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person

Reference ID:
KD/CSS