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Financial Inclusion Specialist
3 months ago
At Mercedes-Benz Financial Services, our employees are at the heart of our business. Our colleagues provide a range of financial solutions designed around the changing needs of our diverse customers.
It doesn't matter the colour of your skin, the beliefs you value, the people you love or the tattoos you wear, we support you for being you.
Through the doors of Mercedes-Benz Financial Services, you will find a passionate team working to support our customers and our colleagues.
We believe our backgrounds, skills and cultures contribute to our shared culture and help us deliver outstanding Customer Experience. Inclusion is the driving force behind our ethos.We offer wellbeing support options and resources to assist if you are directly affected by the Menopause, or are supporting someone who is going through the Menopause.
In this role, you will deliver an excellent service to all Mercedes-Benz Financial Services customers as an 'information and administration provider' providing the highest level of customer satisfaction to ensure customer loyalty to MBFS.
Ensure all customer queries are responded to and actioned ensuring customers are fully informed and have been guided through their finance contract.
Carry out necessary contract administration within service level agreement, ensuring adherence to task specific procedure and process.Perform other ad-hoc tasks that may be deemed necessary, assigned by either direct manager or other Stakeholders reasonable to the job holder's role, skill abilities and experience.
Taking ownership and working within guidelines to resolve customers' and other departments queries on specific contractual matters, including the provision of settlement figures and general account enquiries, with responses verbally, electronically and written as appropriate.
Ensure company standard of communication with customers (internal and external) reached on all calls, emails, live chats, text chats and correspondence adhering to targets.
To help shape Mercedes-Benz through supporting new system implementations to enhance our customer experience.GCSE or equivalent English Language and Mathematics is preferable.
Effective telephone and negotiation skills in both written and verbal.
We'll offer you a competitive salary and discretionary bonus structure. We also hope you'll love our products as much as we do, with access to our colleague car schemes.
On top of that, you'll be able to join our pension scheme and you'll get a flexible benefit pot that can be used to find the benefits that are right for you.
We're here to support you – we offer access to colleague wellbeing resources, including an Employee Assistance Programme, Mental Health First Aiders and the Inclusion Advocates as well as flexible opportunities to support work life balance.
We'll also encourage your development, with the training and knowledge you need to reach your potential.Through the doors of Mercedes-Benz Financial Services, you'll find a passionate team working to put our customers first. The diversity of our colleagues reflects the diversity of our customers. This diversity is the driving force behind our ideas.
Please apply online via Taleo.
You'll be asked a series of questions through the online application process, including one seeking confirmation that you have discussed your application for this position with your Line Manager.
The Mercedes-Benz recruitment process reflects our obligations under relevant UK legislation.Whilst all applications from across Mercedes-Benz and Daimler globally are carefully considered, unless otherwise stated, we are only able to progress applications from candidates who have the right to work in the United Kingdom.
We're also open to working flexibly and are happy to discuss flexible working options.Managing your data
We care about your personal data.
The General Data Protection Regulation provides you with more control and by submitting an application to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process.
Data categories that we process in relation to your application are the ones that you provided as part of the application process.
We process your personal data in relation to the application, in accordance with the legal requirements.Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR.
Your application data is held within our secure application tracking system called Taleo – you'll be given access to a candidate zone in this system where you can monitor and manage your application and see status updates.
We will communicate with you, by email or phone throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process.
We limit the storage of your data to the necessary period. Contact us at -benz.If you have any questions about any matter relating to data protection or the personal data that we process about you for the purpose of personnel recruiting, please contact the Chief Officer of Corporate Data Protection for the Mercedes-Benz Group AG at the following address:
Mercedes-Benz Group AG, HPC E600, 70546 Stuttgart, data.-
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