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Network Voice Field Engineer

3 months ago

Southampton, Southampton, United Kingdom Southern Water group Full time £40,000

Location: Field based - Portsmouth/ Southampton (IOW)

Contract Type: Permanent

Hours: 37 hours/ week

Full UK Driving Licence is essential for this role

There has never been a better time to join our organisation as we build towards a greener future, tackling climate change, minimising our environmental impact and reducing our carbon footprint

Job Overview
As a Network Field Engineer, you will provide responsive and proactive technical support from L1 to L3 across Southern Water sites in the Portsmouth and Southampton areas. You will be maintaining, supporting and monitoring equipment across the Southern Water infrastructure.

You will have experience of working as a field based network engineer with the ability to resolve both analogue and IP technology and comfortable with remote triage.

Responsibilities will include:
Key responsibilities include:

  • Carry out troubleshooting on FTTP, WAN/LAN and Starlink.
  • Liaise with, and facilitate Site Access for multiple 3rd Party Contractors, also ensure visitors to site comply with SW H&S procedures.
  • Provide technical and remote support up to 2nd line to the Network Operations team by performing fault identification, diagnostics and correction on reported faults and technical support requests.
  • Installing and commissioning network routers and switches in Southern Water sites and monitoring stations
  • Carry out routine operations and maintenance of site equipment to company guidelines.
  • Provide and maintain Site Communications documentation. Keep details of Communications for each site up to date and make sure that data is available to relevant parts of the business Defining and implementing IT quality assurance practices and procedures .
  • Travel to sites within Isle of Wight, Southampton and Portsmouth areas and occasionally further afield when required
  • Triage on operational 4G routers remotely as required
  • Liaise with office based staff on 3rd line support requests, assisting to speed up resolution where required

About You:

  • Demonstrates fundamental basic knowledge and understanding in, WAN /LAN, FTTP and ideally Starlink technology and/or networking equipment.
  • Employs a structured approach to questioning and adopts a logical troubleshooting methodology.
  • Health and Safety awareness.
  • General knowledge of IT hardware and peripherals.
  • Experience within a field operations environment of a mobile or telecommunications network provider would be highly desirable
  • Ability to manage time effectively to attend appointments in a timely manner
  • A team player who is able to be flexible in your approach to work and tasks

Package

This role will be full time Monday to Friday working between site and home. We are offering a salary of up to £40,000 per annum depending on skills and experience as well as other benefits including:


• Company and performance-related bonus


• Generous pension with up to 11% company contribution


• Life assurance payment equal to four times your annual salary


• Health benefits through a Cash Plan


• Two paid community volunteering days a year


• 25 days annual holiday


• Perkbox benefits offering discounts and savings on several products and experiences


• Study support may be available for job-related qualifications


• We offer competitive maternity leave and flexible return to work options

Privacy Statement:

Please note: If you are an existing Southern Water employee, you will need to confirm within your application that your Manager is aware of your application.

All applicants must be eligible to live and work in the UK. You will need to provide evidence of eligibility (e.g. a passport or long birth certificate and proof of NI) and current proof of address (dated within the last 3 months), will be required as part of the recruitment process. If you do not meet these criteria, your application will not be considered.

#LI-Hybrid #LI-AW1

Interested in the role?

We reserve the right to close this advertisement early if we receive a high volume of suitable applications so if you are interested in the position please do send your application over today to ensure consideration.

Every Body Welcome

We value diversity and are committed to providing an inclusive and accessible recruitment process. If you require any reasonable adjustments to facilitate your participation in the recruitment process, please do not hesitate to let us know. We are dedicated to ensuring that all candidates have an equal opportunity to showcase their skills and experience.

We succeed together

Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support – because when problems appear, fixing them is our top priority. That's why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you'll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position.

  • Company and performance-related bonus
  • Generous pension with up to 11% company contribution
  • Life assurance payment equal to four times your annual salary
  • Health benefits through a Cash Plan
  • Two paid community volunteering days a year
  • 25 days annual holiday
  • Occupational health service
  • Perkbox benefits offering discounts and savings on several products and experiences
  • Study support may be available for job-related qualifications
  • We offer competitive maternity leave and flexible return to work options
Need flexibility in your work?

Does this opportunity excite you but you're not 100% sure if you meet all the requirements for the role? Or are you concerned that 'normal' office hours aren't possible given your personal circumstances? Whilst we can't accommodate every flexible working request, we'll try to find a practical solution. So why not engage with us and find out more about this role? #LI-Hybrid

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