Reception & Reservations Supervisor

2 weeks ago


Colchester, Essex, United Kingdom Stoke by Nayland Resort Full time

We are looking for a dedicated and passionate Reception & Reservations Supervisor to join our team at Stoke by Nayland Resort.

As the first and last point of contact with our guests, you must have a genuine warmth and passion for delivering hospitality and ensuring our guests receive an exceptional guest experience.


Role Responsibilities
Reporting to the Reception & Reservations Manager, your role will include:

  • Being knowledgeable about the facilities and services across the resort, demonstrating confidence in providing relevant and up-to-date information to our guests.
  • Handling all reservations in a timely and professional manner, taking every opportunity to enhance the guest experience and maximise on revenue.
  • Delivering a smooth and efficient check in and check out experience.
  • Having a comprehensive knowledge of the Front Office computer systems, ensuring procedures are followed by team members in accordance with the SOP.
  • Training and developing team members to the required standard.
  • Demonstrating confidence responding to guest complaints and act accordingly to recover the service.
  • Maintaining good communication with other members of your team and all departments across the resort, assisting other departments as required.
  • Overseeing the distribution and completion of daily and weekly tasks.
  • Effective cash handling and processing of payments and refunds.
  • Polite, friendly and engaging manner with excellent communication skills.
  • Previous experience in a supervisory position (desired).
  • A passion for hospitality and exceeding guest expectations.
  • Immaculate standards of presentation and professionalism.
  • Strong organisation and planning skills with a good ability to prioritise and a high degree of flexibility.
  • The ability to lead and motivate a team.
  • Good IT skills and experience working with Excel spreadsheets and Word.
  • A commercial focus.
Stoke by Nayland Resort is part of the family-owned Boxford Group, which has been established for over 80 years.

Due to our location, nestled in the Dedham Vale Area of Outstanding Natural Beauty (AONB), having your own transport is essential.


As part of the Reception & Reservations team, hours will include regular weekend shifts as well as early shifts and late shifts, finishing at 10pm.


Job Types:
Full-time, Permanent

Salary:
Up to £11.60 per hour

Benefits:

  • Discounted or free food
  • Employee discount
  • Free parking
  • Gym membership
  • Onsite gym
  • Onsite parking
  • Referral programme

Schedule:

  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Colchester: reliably commute or plan to relocate before starting work (required)

Work Location:
In person

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