Senior Product Owner- Chatbot

1 week ago


Luton, Luton, United Kingdom TUI Full time

TUI is transforming its customer experience and is focusing on the delivery of high-quality personalised service and to support this we are embarking on an exciting journey with Amazon Connect to deliver an omni channel customer service solution to all its global customer service operations.

Now is the perfect time to join the team as we embark on driving forward new customer centric technologies, and we are looking for an experienced Product Owner with a passion and experience in chatbots and Conversational AI

ABOUT THE JOB

As a Senior Product Owner, you will be leading the Chatbot & Conversation AI Product team, your key areas of responsibility and accountability will be:

  • Proactively contribute to a compelling product vision and strategy on delivering chatbot & Conversational AI capabilities for the future.
  • Provide regular highquality updates to Global teams, ensuring that deliveries across the product team are showcased and future feature prioritisation is well understood.
  • Understand the core Amazon Connect Product and what capabilities can be built or configured that will add value to our customer and agent digital experience.
  • Create seamless and intuitive user experiences, analysing user feedback to identify opportunities.
  • Translate highlevel product roadmap into achievable product backlog items that deliver value
  • Define, develop and priorities the product backlog for your delivery team and facilitate and participate in Agile events

ABOUT YOU

  • Experience delivering digital journeys and solutions using forward thinking technology such as chatbots, NLP and other AI technology
  • Experienced Product owner. Knowledge of how the digital Omni channel works
  • Good commercial and decisionmaking skills, able to input into Ideation and Roadmaps.
  • Experience in proactively identifying opportunities and problem solving
  • An understanding of brilliant user experience, and an ability to deliver this whilst removing complexity
  • Experience in Agile ways of working

ABOUT OUR OFFER

  • Fantastic holiday benefits including discounts, special offers and the ability to purchase additional 'TUI time off'
  • Health and Wellbeing support in five key areas
  • Financial, Health, Social, Community and Career
  • Discretionary Bonus Scheme
  • Private Medical Insurance, single cover with option to add dependants
  • Permanent Health Insurance
  • Pension scheme and life assurance
We want to be the best-loved holiday company not only for our customers, but for our colleagues too.

That's why we offer a variety of benefits that go above and beyond a competitive salary, so we can help you to live your best life happily at TUI.

Click here to find out more.

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA

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