Customer Service Advisor

1 week ago

Horsforth, Leeds, United Kingdom Radius Payment Solutions Full time

Heard of us?


We're an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions.

We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered.

From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends.

Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings.

Sustainability is at the core of our offering.

With our leading e-mobility solutions, we're committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

We have a great opportunity for a Customer Service Advisor to join our team in Leeds as maternity cover.

This position would be until January 2024 with the potential to go in to a permanent position after that point.


What would your day look like?

  • Answering inbound calls from customers and dealing with general enquiries
  • Providing a friendly and helpful service, displaying a passion for customer service
  • Accurately updating and maintaining an in house system, processing midterm adjustments and cancellations on existing policies
  • Collecting payments for amendments or missed direct debit payments
  • Solving customer queries throughout the life of their policy and general administration
  • Document processing, letter writing, dealing with the setting up/cancellation of direct debits

What do we expect of you?

  • Good customer service and communication skills
  • Good organisation skills and ability to multitask with good attention to detail
  • Good knowledge of Microsoft Office Products
  • An ability to demonstrate initiative in problemsolving

What can you expect of us?

  • A friendly culture that mirrors our proposition to our customers.
  • A fastgrowing organisation that defines itself as being agile and innovative
  • A drive for continuous improvement, which you will be empowered to get behind from day one.
  • A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
And of course, you will be compensated competitively, with a good range of core benefits and bonus potential.

Still curious?

Job Title:
Customer Service Advisor

Location:
Leeds, LS18 4DN

Working Hours:
Monday to Friday, 9.00am to 5.15pm

Salary:
up to £23,500 (per annum)

client services, customer success, insurance administration, client support, customer support, insurance service, Customer Experience, Customer Service Consultant, Customer Service Agent

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