Service Administrator

2 weeks ago


Wigan, Wigan, United Kingdom Flowtech Water Solutions Full time

We're Hiring Service Administrator


Flowtech Water Solutions is well established company offering a high quality products and services to the building services and associated industries.

We also provide planned and reactive service & maintenance as well as 24/7 emergency service cover.

  • This position is also available as an Apprenticeship._

The Opportunity


As part of our company's development, we are seeking an experienced Service Administrator who has a proactive approach and can work well under pressure.


At Flowtech Water Solutions we are committed to providing outstanding service to our customers and as an administrator you would play your part in our vision and support the Service team to deliver outstanding service.


Job Responsibility
Working as a Service Administrator you will proactively manage reactive and planned tasks, undertake general administration and telephone duties. Produce maintenance related documents, reports, and proposals. Generate orders and reports, data inputting of completed work orders, time sheets and service reports and invoice completed work.

Your main duties will include

  • Monitor the help desk and proactively manage reactive and planned tasks through the computerised system
  • Administer & update computerised tasks including certification and work records
  • Produce commissioning service & maintenance documentation to facilitate Engineers attending site
  • Taking ownership and following through on customer enquiries and queries
  • Assist with production of reports, survey data and general maintenance related business letters
  • Input completed work orders and produce associated reports from the database
  • Producing invoices
  • Monitor outstanding work orders and produce backlog reports
  • Invoice completed work and report
  • Assist in invoice disputes by document preparation and control
  • Any other tasks as required


Calls of a technical nature are part of the day to day working, with communication to installers/engineers a regular occurrence.

Experience with call handling and prioritising your workload efficiently with good attention to detail is essential. Assistance with technical calls will be available.


As customer focused individuals we expect administrators to take full ownership of customers actively listen and communicate effectively, while showing empathy and ensure customer queries and questions are dealt with efficiently and in accordance with all company required quality standards.

You will need to have the desire to deliver excellent customer service through working as a team and building relationships with customers and colleagues.


Skills/Qualifications

To be successful you will need to have:

  • Strong Administration skills
  • Proactive approach to your daily workload
  • Excellent communication skills
  • Excellent organisation skills
  • Excellent telephone manner
  • Problem solving skills
  • Good level of Maths & English Language
  • Customer service experience
  • Technical knowledge of Pumps Pressurisation and Water Booster Equipment would be an advantage
  • Knowledge of Microsoft family of products

Remuneration

Benefits

  • Free parking
  • Cycle to work scheme
  • Company pension
  • 22 days holiday + Bank Holiday
  • Salary to be discussed
  • Monday to Friday 08:30 17:00


Flowtech Water Solutions are a water services specialist company that designs, manufactures, and supplies a range of standard and bespoke equipment to the water services industry.

This position is also available as an Apprenticeship.


We are looking for people who bring a positive/can do attitude with a high level of energy and are dedicated team player.

We are interviewing for this role immediately.

Schedule:

  • Monday to Friday

Work Location:
In person

Reference ID:
Service Administrator - July 2023
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