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Administration Assistant

3 months ago

Wigan, Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time
Provide administration and assistance with co-ordination of clinics, provide clerical support to the Fertility Team

  • Responsible for organising own workload and monitoring/assisting in the overall smooth running of clinics. Monitoring clinic waiting lists and pathways.
  • Undertake high level PAS/CSC input and informatics
  • Support Consultant PA inclusive of transcribing of clinical consultations.
  • Provide a confidential, administrative and clerical service to the Fertility team.
  • Carry out general reception duties, including checking in/out patients (face to face and virtually), using NHS Attend Anywhere,
  • Providing a first point of contact for patient accessing services via TeleQ.
  • Provide a high level of Patient Administration System assistance to clinic, including attending, coding of outcomes and disposals, data collection, checking the NHS central spine GP system.
  • Providing audio typing and word processing support to Consultants PA
  • Support other areas of the service, covering staff leave and sickness.
  • Maintain confidentiality when dealing with all forms of information.
  • Maintain office tidiness in all areas, adhering to safety around the office at all times.
  • Providing administrative support for Andrology Services.
  • Communication between hospital and external bodies.
  • Liaise with consultants and senior nursing staff regarding clinics and support requirements.


Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas.

At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement, and living our values 'the WWL Way'.


WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity.

With this in mind we are seeking to recruit people who share our values and beliefs.

  • Provide a confidential, administrative and clerical service to the Fertility team.
  • Carry out general reception duties, including checking in/out patients (face to face and virtually), using NHS Attend Anywhere,
  • Providing a first point of contact for patient accessing services via TeleQ.
  • Provide a high level of Patient Administration System assistance to clinic, including attending, coding of outcomes and disposals, data collection, checking the NHS central spine GP system.
  • Providing audio typing and word processing support to Consultants PA
  • Support other areas of the service, covering staff leave and sickness.
  • Maintain confidentiality when dealing with all forms of information.
  • Maintain office tidiness in all areas, adhering to safety around the office at all times.
  • Providing administrative support for Andrology Services.
  • Communication between hospital and external bodies.
  • Liaise with consultants and senior nursing staff regarding clinics and support requirements.
  • Responsible for maintaining a organised casenote library system specific to the Assisted Conception Unit.
  • Preparation of patient notes for use by consultant/nurse clinics including maintenance and up to date information, including obtaining reports, results, referrals, information from other hospitals where applicable, GP surgeries. Embryology notes from satellite hospitals.
  • Accessing information from other computer systems used at the Trust including EPR, HIS and FFP a system specific to on line patient referrals for Fertility Fusion.
  • Cancellation/rearranging patient appointments to maintain patient flow. Maintaining where possible the standards of practice for the 18 weeks pathway.
  • Maintain and collate patient information required at MDT for use by multidisciplinary team.