Bank Patient Administration Officer
1 week ago
Job summary
The Riverside Clinic is part of Healthshare group, a clinically-led organisation who place the patients experience, expectation and outcome at the forefront of every decision.
Our vision is to be the best independent community healthcare organisation in the UK that is trusted by patients, chosen by policy-makers and regarded with pride by all our team.
Main duties of the job
- To contribute to the smooth running of the patient administrative process throughout the patient journey.
- Ensure The Riverside Clinic best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff. All patient queries are dealt with efficiently and professionally.
- First point of contact for all persons attending the hospital, including patients, staff, visitors, Consultants, contractors.
- Day to day management of the referrals from the booking office.
- Maintaining and developing patient administration systems, including appointment systems, referrals and record keeping.
- Timely resolution to clinic change requests disseminating information to relevant colleagues and consultants.
- Monitoring waiting lists and ensuring they are accurate and complete.
- Implementing and maintaining a system to monitor waiting times.
- Identifying changes in demand for particular services.
- Developing and monitoring plans to improve practice.
- Contributing to improving the quality and overall management of the waiting list.
- Providing weekly statistical information and reports on performance.
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Brentford, Greater London, United Kingdom Healthshare Full timeThe Riverside Clinic is part of Healthshare group, a clinically-led organisation who place the patients experience, expectation and outcome at the forefront of every decision.Our vision is to be the best independent community healthcare organisation in the UK that is trusted by patients, chosen by policy-makers and regarded with pride by all our team. We aim...
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