Reservations and Reception Supervisor

1 week ago

Chippenham, Wiltshire, United Kingdom Best Western Angel Hotel Full time
To ensure the daily business audit is complete verifying that all revenue has been posted correctly and that all ledgers are in balance

  • To ensure the daily bank payin is completed and sent to bank
  • To ensure Cash Book is maintained and completed by the monthend deadline set by the Regional Financial Controller
  • To ensure that all sales ledgers invoices are despatched correctly and promptly and to ensure cash collection is within the Company terms
  • To ensure all guest ledger balances are current
  • To control petty cash on a regular basis and reimburse
  • Ensure that all meetings and events billing is posted daily
  • To assist the Regional Financial Controller and Manager in the preparation of weekly forecast
  • To assist the Regional Financial Controller in the preparation of month end Management Accounts
  • To report any problems you encounter whilst fulfilling your duties to the Regional Financial Controller
  • To undertake any other duty that may reasonably be requested of you by management
  • Carryout Show rounds/walkins for perspective and existing customers to help increase revenue.
  • Provide a professional service at all times when dealing with Meeting & Event enquiries
  • Maximize revenue and space and to ensure the meetings and events reservations are input efficiently to ensure this happens
  • Coordinate function information for all Christmas, Meetings, Conference, Events and Wedding Business ensuring maximum sales are achieved and clear communication is passed to all hotel departments.
  • Prepare function sheets and additions and ensure any amendments are communicated to all relevant departments and update main boards.
  • Prepare all function charge sheets
  • Manage & Demonstrate high quality customer care within the team to meet the service requirements of the hotel
  • Liaise with the restaurant and Kitchen and all food operations to ensure administration for menus are correct
  • Ensure team provides an effective, efficient service at all times to standards in line with company procedures
  • Ensure efficient, effective communication between departments and reception and that effective handover between shifts takes place
  • Ensure team are aware of hotel availability and use every opportunity to maximize room sales
  • Be fully conversant and able to operate the hotel front office system and train team to do same
  • Ensure all reception duties are carried out to a high standard in accordance with hotel and company procedures
  • Establish and maintain strict security procedures within your department and highlight any potential risks.
  • Ensure that the handover procedures are followed in the transferring of all relevant information on a daily basis.
  • Ensure team check billing instructions and guest credit for accuracy and deal with cash and credit transactions in accordance with hotel and company procedures
  • Ensure security of any safety deposit, guest property and lost property in accordance with hotel procedures
  • Supervise, support and motivate reception personnel in order to achieve high standards and the department and hotel goals
  • Complete any reasonable duties at the request of General Manager
  • Take part in any training and development activities as required
  • Assist with the induction and training of new team members and other new members of staff as appropriate
  • Inspect front and back of reception for cleanliness
  • Adhere to Company image standards and ensure team fully comply with these
  • Be fully conversant with and adhere to Hotel Fire Procedures, Health and Safety Policy and all other legal requirements
  • Take on any other reasonable duties or carry out requests necessary to ensure we deliver the highest standard of service in the hotel
Ensure total confidentiality is observed in the execution of your duties

Job Types:
Full-time, Permanent

Benefits:

  • Company pension
  • Discounted or free food
  • Employee discount
  • Onsite parking
  • Sick pay

Schedule:

  • 8 hour shift
  • Weekend availability

Supplemental pay types:

  • Bonus scheme

Ability to commute/relocate:

  • Chippenham SN15 3HD: reliably commute or plan to relocate before starting work (required)

Work Location:
One location

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