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License Management Team Lead
4 months ago
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License Management Team Lead Apply locations Salfords, Surrey time type Full time posted on Posted 11 Days Ago job requisition id REQ_39871 Business Unit: Cubic Transportation Systems Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people's lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Job Details:Job Summary:
The role holder is responsible for all activity related to the efficient and effective provision of service to meet contractual obligations related to Software and Licencing requirements. They will build and maintain a strong customer relationship for service and act as the primary point of contact for the customer on a day to day basis.
The oversight of service operations in this role includes ensuring contract management and delivery services are appropriately executed. The role holder will work with internal departments to develop and facilitate business improvement solutions that support effective and efficient customer focus, inclusive of but not limited to renewals, improvement initiatives and new solutions. This role holder works under limited supervision and exercises decision-making authority.
Essential Job Duties and Responsibilities:
- Drive license compliance implementation, fostering compliance-related behaviors across teams.
- Serve as the primary contact for license agreement negotiations and amendments, ensuring consistency.
- Manage contractual compliance for existing software licensees to optimize value.
- Integrate technical and business knowledge to guide targeting efforts.
- Communicate plans and progress to senior leaders and stakeholders.
- Support Commercial Teams with ongoing contract requirements.
- Provide insight into emerging software licensing trends and collaborate with stakeholders.
- Cultivate strong relationships with customers and manage them daily.
- Oversee delivery of contractual obligations within role parameters.
- Collaborate with internal teams and sub-contractors to meet SLAs and KPIs.
- Identify cost-saving opportunities and generate additional revenue through variation orders.
- Address customer queries and issues, escalating as needed.
- Develop end-of-life estimates and maintenance plans with internal teams.
- Lead discussions on potential contractual changes with customers.
- Prepare and distribute technical and performance reports as required.
- Ensure contractual commitments are met within performance standards and budgets.
- Act as Cubic's representative as needed.
- Collaborate with Quality and Health & Safety representatives for compliance.
- Adhere to company policies and procedures, including codes of conduct and safety guidelines.
- Fulfill other duties as assigned by manager as needed.
Skills knowledge and experience:
- Essential:
- Experience in a leading role within a customer service environment
- Ability to demonstrate a track record of generating business growth or improvement
- Experience of interpreting and analysing large volumes of complex data
- Degree in a relevant discipline or equivalent education/experience
- Experience working in a matrix organisation
- Understanding of ISO9001
- ITIL certification
Cubic creates and delivers technology solutions in transportation that make people's lives easier by simplifying their daily journeys, and defense capabilities that help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global challenges through innovation and service to our customers and partners.
We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD).
CTS is an industry-leading integrator of payment and information solutions and related services for intelligent travel applications.
CTS delivers integrated systems for transportation and traffic management, delivering tools for travelers to choose the smartest and easiest way to travel and pay for their journeys, and enabling transportation authorities and agencies to manage demand across the entire transportation network. Cubic Defense provides networked Command, Control, Communications, Computers, Cyber, Intelligence, Surveillance and Reconnaissance (C5ISR) solutions, and live, virtual, constructive and game-based training solutions for both U.S. and Allied Forces. These mission-inspired capabilities enable assured multi-domain access; converged digital intelligence; and superior readiness for defense, intelligence, security and commercial missions.
Cubic is proud to have a presence in over 60 countries and employ over 5,000 people worldwide. We are committed to hiring and retaining a diverse workforce and are proud to be an Equal Opportunity/Affirmative Action-Employer. We are committed to ensuring a workplace free of discrimination based on race, color, religion, age, disability, genetic information, sex, sexual orientation, gender identity, or national origin, military or veteran status, and any other basis protected by applicable law.
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