Hearing Centre Support Officer

2 weeks ago

London, Greater London, United Kingdom UK Civil Service Full time

Job Summary

Are you a skilled communicator?

Do you possess exceptional organizational abilities with a proven knack for prioritizing?

Are you a proficient issue resolver with the capability to scrutinize and interpret data from diverse sources?

If yes, we are interested in hearing from you.

Job Description

The role of Hearing Centre Support Officer is within the Office of the Traffic Commissioner (OTC).

The Traffic Commissioners (TC) are tasked with overseeing the licensing and regulation of GB based operators of heavy and light goods vehicles engaged in international transport, as well as buses and coaches (public service vehicles) and their drivers, the registration of local bus services, handling appeals against the impounding of vehicles operated without a valid operator’s license, and other related functions.

You will collaborate with a team to offer assistance to the independently appointed Traffic Commissioner (TC) in carrying out their legal duties regarding the licensing and regulation of goods and public service vehicle operators and vocational driving license holders.

Specifically, the role entails preparing cases for public inquiry and managing post-hearing case administration to ensure all necessary case documents are available to the TC and relevant parties.

Key Responsibilities include but are not limited to:

  • Follow the statutory guidelines and instructions of the Senior Traffic Commissioner and the relevant Operating Procedures.
  • Ensure the timely preparation and dispatch of comprehensive call-up letters and briefs in accordance with OTC procedures and Service Level Agreements (SLA).
  • Act as the clerk at public inquiries.
  • Distribute an accurate record of the Traffic Commissioner’s decisions or written directions to all relevant parties in compliance with the SLA, taking necessary actions as instructed.
  • Handle phone and written inquiries positively, abiding by data protection regulations, delegated authority, and statutory guidelines and instructions.
  • Efficiently fulfill your responsibilities in alignment with Driver and Vehicle Standards Agency (DVSA) policies and processes, ensuring timely completion of daily tasks and objectives.
  • Collaborate with colleagues from various departments for the benefit of OTC/DVSA, aiming to establish a high-performing and reputable Agency.
  • Communicate with internal and external departments to meet customer needs and ensure clear communication throughout the organization.

For more details, refer to the attached candidate pack.

Additional Information

Please be aware that DVSA does not possess a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and cannot sponsor individuals for Skilled Worker Sponsorship.

This position will be located in Eastbourne, and your presence at this site will be part of the agreed working arrangements. We follow a hybrid working model, with an expectation for you to spend a minimum of 60% of your time on a DVSA site or official business, offering flexibility in your work location and schedule.

Although we consider applications for part-time roles, successful candidates should be prepared to work a minimum of 30 hours per week due to business needs.

Please note that candidates for this role should anticipate travel and overnight stays as required by business operations.

Person Specification

To excel in this role, you must have outstanding verbal and written communication skills, capable of drafting complex submissions and letters within a legislative framework.

  • Demonstrate excellent organizational and administrative skills with the ability to prioritize tasks based on risk assessment.
  • Ability to analyze case work and create complex submissions within a legislative framework.

About Us

The DVSA plays a vital role in ensuring safe and sustainable transportation in Britain.

We support individuals in their journey towards safe and sustainable travel, assist in maintaining vehicle safety standards, and safeguard against unsafe drivers and vehicles.

Our objectives include:

  • Enhancing road safety.
  • Improving customer service.
  • Promoting eco-friendly and healthy road transport.
  • Leveraging technology and data potential.
  • Fostering economic growth and development.

We are dedicated to providing our employees with purpose, professionalism, and pride in their work. Our teams are supportive, diverse, and inclusive, valuing each individual. You will have opportunities for growth, development, and contribution to society.

We take pride in being an employer of choice and encourage applications from all backgrounds, including ethnic minorities, women, individuals with disabilities, and those from the LGBT+ community.

Behaviours

Your performance will be evaluated based on the following behaviors during the selection process:

  • Effective Communication and Influence.
  • Continuous Self-Improvement and Development of Others.
  • Timely and Efficient Delivery.
  • Maintaining High Quality Services.

Benefits

  • Flexible working environment promoting work-life balance.
  • Exceptional pension plan with an average employer contribution of 27%.
  • Generous Annual Leave starting at 25 days and increasing annually, up to 30 days.
  • 8 Bank Holidays plus an additional Privilege Day.
  • Access to the latest IT and Tech devices.
  • Inclusive culture with various staff communities supporting all employees.
  • Comprehensive learning and development opportunities tailored to your role, including paid apprenticeships up to Masters level.
  • Discount schemes with popular high street brands.
  • Employee assistance program focusing on health and well-being.
  • Cycle to work scheme and Gym membership offers.

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