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Aftersales Consultant

3 months ago

ChesterleStreet, Durham, United Kingdom The Watches of Switzerland Group Full time
Do you have excellent organisational skills?
Are you passionate for building professional relationships with clients?
Would you like to work with some of the most fascinating watch and jewellery brands?
We are recruiting for a new Aftersales Consultant to join the wonderful operations team in our flagship showroom on Regent Street

Our Aftersales Consultants are passionate about what they do A team player with a keen eye for detail you will act as a guarantor of excellent ensuring our clients receive an exceptional experience in our Aftersales Department.

Taking in repairs, ordering the required parts and assisting clients in understanding their service warrantees you will be working closely with internal and external workshops to ensure aftersales orders are completed in good time and to the expected levels of service.


About you

  • Highly organized with great attention to detail
  • A passion for delivering exceptional customer service
  • A great communicator with a natural flair for striking up conversation
  • Eager to learn and build on your retail and product knowledge
  • A flexible team player who is always ready to go the extra mile
  • Strong business acumen and an interest in fine watches

About us

Mappin & Webb has been a cornerstone of English high society for over 240 years, and has an undisputed reputation for excellence in the craftsmanship of silverware and fine jewellery.

Granted a Royal Warrant by Her Majesty Queen Victoria in 1897, the Company has held a Royal Warrant to each succeeding monarch and currently holds appointments as 'Jewellers, Goldsmiths and Silversmiths' to Her Majesty The Queen and 'Silversmiths' to His Royal Highness The Prince of Wales.

Renowned for combining extraordinary craftsmanship, exquisite materials and contemporary design, Mappin & Webb produces everything from fine jewellery and watches, to elegant silverware, glassware and bespoke lifestyle accessories.


Rewards
Here at Mappin & Webb, our benefits include sales related commission and staff discount.

We have a dedicated internal training and development programme to nurture you through your career and make the most of your talent.

Opportunities are endless

Job Types:
Full-time, Permanent