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Store Implementation Tech Coordinator

3 months ago

Nottingham, Nottingham, United Kingdom Specsavers Full time

Competitive salary with an excellent bonus plan: We offer two bonuses (personal performance paid quarterly and company performance paid annually) with private healthcare and dental cover and a generous pension scheme.

The Role


Your role, based in Northern England / Scotland, will form part of the Store Implementation Team who work closely with the store partners and the Business Development Managers.

The dedicated team of skilled staff provide an IT operational, infrastructure deployment coordination and consultancy service.

Operating alongside other delivery departments, our IT services function are responsible for design recommendations, delivery and support of IT infrastructure within the retail stores.

As such, a requirement to demonstrate strong customer relations and stakeholder management is essential.


Joining us as our Store Implementation IT Coordinator, we are looking for a passionate IT individual with extensive experience in coordinating and/or project managing technical infrastructure projects - preferably within a retail environment, although not essential.

You will be part of an exciting front-line customer facing service team that is both continually changing and challenging.


Being largely an infrastructure-based department, you will also be required to drive, coordinate and take accountability for the entire IT activities programme within your regional
retail stores - whilst tracking workflow and reporting back to the Store Implementation Manager.

As the technology infrastructure coordinator, you will be responsible for providing infrastructure consultancy and advisory services and including the consultancy of the support of those services to our store partners within that area, and other divisions such as ROI when appropriate.


You will need to have demonstrable experience in IT infrastructure delivery and/or IT Operations with IT Service Management exposure being a key advantage.

You should possess a proficient knowledge of IT infrastructure, with technologies such as Windows, Cisco LAN networking and Data Centre management being advantageous.

Desirable skills include Hyper-V and Redhat.


This is an exciting opportunity for an individual to join a fast-paced team that prides itself on providing high-quality customer facing services.


Principal accountabilities

  • Coordinate the implementation of new systems within the stores, including infrastructure capacity, capability, compatibility, and resiliency
  • Compile detailed bill of materials based on surveys of sites and scope agreement meetings
  • Provide detailed sign off and satisfaction documentation
  • Attendance of post implementation reviews to identify continual improvement actions
  • Monitor infrastructure related calls in Store Implementation Queue on the ServiceNow system and coordinate or escalate as necessary.
  • Recommend solutions to improve resilience and robustness of infrastructure
  • Understand and document IT support requirements and processes
  • Coordinating where necessary to ensure that infrastructure is adequately supported and operational
  • Assist in Incident Management and contribute to Problem Management
  • Review and audit Retail Store infrastructure documentation
  • Ensure the Change Process is used within the store infrastructure estate where necessary
  • Recommend solutions to improve resilience and robustness of infrastructure
  • Assist in developing infrastructure support solutions that are consistent from store to store and conform to Specsavers IT policies
  • Audit and provide guidance on IT policy, risk and best practices to Store Partners

The individual

  • Personally effective, with the ability to challenge requests and manage expectations in an appropriate and supportive manner
  • Proficient in strong customer relations and stakeholder management
  • The ability to effectively collaborate with business directors, service teams and suppliers to attain mutually beneficial goals
  • Able to manage customer expectations whilst prioritising personal workload
  • A proven selfstarter, able to work independently across a geographic region, to tight deadlines and deliver results
  • Prior experience in a technical support environment with proven troubleshooting skills
  • Experience of networking concepts and protocols e.g., LAN, WLAN, TCP/IP, etc.
  • Understanding IT security concepts and solutions, e.g., antivirus, firewalls, etc.

Desirable skills include

  • Experience of administering a data centre and best practice for IT infrastructure hosting environments.
  • Working with IT infrastructure within a retail environment
  • Experience of providing and defining support services
  • Knowledge of ITIL, ideally demonstrated by ITIL Service management certification
  • Experience in administering Cisco network technology
  • Exposure to Linux operating systems, ideally Red Hat Enterprise Linux