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Conference Team Member

3 months ago

Liverpool, Liverpool, United Kingdom Holiday Inn Liverpool Lime Street Full time

Brand Holiday Inn

Contract 24 hours per week

Work location Holiday Inn Liverpool

Reports to Assistant Revenue Manager

Additional information Role involves some heavy lifting

Additional information Variety in shift patterns

What you'll be doing

As Conference Team Member, you will have hands on involvement within all aspects of conferencing within our hotel.

Main areas would be setting up meeting room to brand standards, meeting and greeting conference clients and ensuring timely delivery of all services requested.

This is a physical job that involves heavy lifting, setting up conference rooms and equipment as well as delivering tea, coffee, buffets and banquets for our guests.


This is a role where you will be the face of the operation and will be the point of contact for guests, clients and staff alike, a job for a person who loves being around people.

Who You'll Be working for

Holiday Inn Liverpool City Centre is located in the heart of Liverpool with access to all areas of the city only a short walk away, whether it is Music, Bars, Restaurants or Museums and Culture, we have it all

At Holiday Inn Liverpool we provide a friendly, relaxed and welcoming atmosphere with an enthusiastic, caring and passionate team. We thrive on providing fantastic customer service and ensuring our guests stays are amazing. This is where you come in Can you wow our guests? If so, this could be role for you.


The hotel is modern throughout and provides a variety of services ranging from Food & Beverage to Conferences, Private parties or Functions as well as high spec accommodation.

The Hotel has a family feel and a real sense of togetherness when looking to achieve our goals.

Our Values

At Centre Island you'll be joining a growing family of 9 hotels with over 600 employees.

At Centre Island whichever of our branded IHG hotels you work in we deliver the brand with Centre Island Values.

All our employees are engaged, enthusiastic who have Centre Island personality.

We believe our values are an integral part of our business and our teams strive to always:

  • Act with
    INTEGRITY and
    CARE:
-
ENGAGED with customers and colleagues alike

  • Have
    PASSION and take
    OWNERSHIP in everything they do
  • Strive to be
    CREATIVE to continuously improve
What we offer you

  • 28 Days Holiday prorated increasing to 33 days after your 5th year of Service
  • Worldwide benefits programme for reduced price rooms & food and Beverage in IHG hotels
  • In house rewards and recognition program
  • Long Service Awards
  • Uniform provided
  • Career progression opportunities

Job Profile

Main Duties and Responsibilities:

  • Providing exceptional customer service experience
  • Setting up conference rooms to client's specifications and to brand standards, including moving tables, chairs, setting up dance floors etc
  • Setting up of required AV equipment eg projectors, microphones etc
  • Maintaining cleanliness of all meeting rooms and equipment
  • Delivery of all food and beverage within the conference rooms
  • Be supportive and approachable
  • Assist other team members where appropriate
  • Support other departments to create cohesion between all areas
  • Upholding food hygiene standards within food service areas
  • Effective communication throughout the hotel.
This list is not exhaustive and additional duties & responsibilities may be required in this role.

Job Types:
Part-time, Permanent

Part-time hours: 24 per week

Salary:
£10.00 per hour

Benefits:

  • Employee discount
  • Onsite parking
  • Store discount

Schedule:

  • Day shift
  • Monday to Friday
  • Night shift
  • Weekend availability

COVID-19 considerations:
Staff wearing facemasks, protective screen on reception, hand sanitisers throughout the hotel and cleaning schedules updated to reflect more cleaning

Experience:

  • Customer service: 1 year (preferred)

Shift availability:

  • Day shift
(required)

  • Night shift
(required)

Work Location:
One location

Reference ID:
CTM2301