Lead Representative, Client Processing

2 weeks ago


Liverpool, Liverpool, United Kingdom The Bank of New York Mellon Corporation Full time

_Bring your ideas. Make history. _
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology.

We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration.

Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.


With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn.

Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself.

This is what
#LifeAtBNYMellon is all about.


We're seeking a future team member for the role of Lead Rep, Client Processing to join our Pershing EMEA Settlements team.

Pershing provides a broad range of financial business solutions to investment banks, broker-dealers, wealth managers, financial planners and advisers across EMEA.

We provide sophisticated front-end technology and flexible middle office capabilities with execution, settlement and custody services. These are supported by a robust regulatory and compliance framework with dedicated client asset experience and expertise. This role is located in Liverpool, as hybrid working.

In this role, you'll make an impact in the following ways:

  • Record and reconcile settlement posting and positions between our in house system and the real world
  • Build strong and detailed System and Process knowledge to resolve complex reconciliation issues between systems.
  • Ensure all settlement queries are accurately allocated and responded to
  • Review and publish settlement fails and reconciliation reporting showing excellent attention to detail and foresight
  • Build and maintain good relationships with various external Custodian, Agent Banks, CSD's and CCP's
  • Work closely with internal teams to provide excellent client service
  • Foster good internal relationships to ensure that issues are dealt with timely and accurately
  • Monitor resolution of breaks and challenge and escalate when necessary
  • Completing root cause analysis of errors within settlements departments to identify appropriate solutions
  • Cross train other team members as required to ensure full task coverage
  • Demonstrate Risk Management awareness and escalate accordingly
  • Understand and monitor the department operational controls and procedures to keep up to date
  • Provide administration functions such as Mailbox management & data collation
  • Ensuring that training materials and matrices are kept up to date in all aspects of the role
  • Proactively seek opportunities to improve processes
  • Positively adapt to change in Systems or processes
  • Any other duties as require
To be successful in this role, we're seeking the following:

  • High School/secondary school or the equivalent combination of education and experience is required. Bachelors degree preferred
  • Proficiency with formulas, Lookups and Pivot tables in Excel to perform manual reconciliation and reporting
  • Experience in brokerage/banking operations preferred
At BNY Mellon, our inclusive culture speaks for itself.

Here's a few of our awards:

  • Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
  • Bloomberg's Gender Equality Index (GEI)
  • Human Rights Campaign Foundation, 100% score Corporate Equality Index
  • Best Places to Work for Disability Inclusion, Disability: IN 100% score
  • 100 Best Workplaces for Innovators, Fast Company
  • CDP's Climate Change 'A List'

Our Benefits:


BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.

We provide access to flexible global resources and tools for your life's journey.

Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.
**Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

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