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Store Manager
3 months ago
About The Role
Store Manager Position at a Leading Retail Company
Are you passionate about delivering exceptional customer service and achieving sales targets? We are looking for a Store Manager to take full ownership of the business and lead the team to success.
Role Purpose:
The Store Manager is responsible for driving business performance, managing the store team, and ensuring outstanding customer service.
Role Responsibilities:
- Drive sales and profitability while setting an example of exceptional customer service
- Promote high visual merchandising standards and ensure store housekeeping is top-notch
- Manage Health & Safety, stock control, payroll budgets, and team objectives
- Motivate and develop the team to achieve goals
- Collaborate with District Manager and HR on people-related issues
- Recruit and train a high-performing team
- Handle cash, banking, till management, and competitor activities
- Develop strategic plans with District Manager to meet business goals
- Implement loss prevention controls
- Conduct regular reviews and appraisals with the team
- Respond to customer questions and complaints effectively
- Live and instill the company's values in the team
- Perform assigned additional duties and projects
Role Parameters:
- Available to travel to other stores if required
- Manage Assistant Manager and Team Members
Budget management:
- Responsible for Store budget
Role Working Arrangements:
- 5 out of 7 days availability, including weekends, early mornings, late nights, and flex hours
Key Stakeholders:
- Store Team
- Divisional Manager
- Central Operations and HR Departments
Role Essential Skills:
- Strong coaching and development skills
- Enthusiastic, motivated, and driven
- Previous line management experience in retail and customer service
- Proven track record in driving sales and delivering exceptional customer service
- Effective communication and multitasking abilities
- Commercial acumen
