Restaurant Supervisor

1 week ago


Milton Keynes, Milton Keynes, United Kingdom Marco Pierre White - Stadium MK Full time

Marco Pierre White Supervisor

Position:
MPW Supervisor

Department:
Stadium - MPW

Reporting to:
MPW Manager

Salary:25,000 + Service Charge + Tips

Contract:
Permanent

Hours per week:
Min 37.5 hours per week.

As and when required around the needs of the business demands. 5 days out of 7

Job purpose:
To ensure all guests receive outstanding customer service whilst delivering Marco Pierre White Black & White Hospitality standards.

Role Competencies

Planning Timescales:

  • To deliver MPW F&B brand standards and comply with monthly reports.
  • Ensure the department is adequately staffed at all times.
  • Ability to work to specific deadlines.

Decision Making:

  • To analyse feedback from Feed it Back and produce action plans that improve the performance and deliver the required standards
  • To be the first point of contact for any guest feedback and ensuring any disputes or adverse comments are resolved to their guest's expectations.
  • Plan and report technical issues to ensure the bar is fully operational
  • Strong problemsolving skills.

Impact & Influence:

  • Supervise and develop the team to deliver the daytoday operation needs of the bar.
  • To meet and exceed guests' expectations.
  • Ability to manage change in process and policy.

Skill Level:

  • Previous Leadership in a bar/restaurant.
  • Minimum 2yrs hospitality experience.
  • Basic IT Skills including Excel and Outlook.
  • Previous experience with POS platforms.

Communication:

  • To monitor the competitive set within our local market and report back to your line manager any key observations.
  • Excellent communication skill written and verbal.
  • The ability to deliver training presentations.
  • To conduct daily team briefings

Budget Management:

  • To ensure financial budget and targets are met.
  • To ensure all purchasing and procurement guidelines are followed and adhered to.
  • Complete payroll forecasts

Lead & Develop:

  • To ensure all food and beverage team members are trained, reviewed, and regularly assessed to deliver excellent food and beverage service.
  • Comply with MPW training platforms for the team.
  • Complete own training as set by MPW.

Operating Parameters:

  • To deliver all legal, health and safety and compliance policies and standards within MPW.
  • To follow and execute any reasonable request from your line manager.
  • Comply with EFL/Stadium MK rules & regulations on match/event days
-
Essential:

  • Previous leadership in a bar/restaurant
  • Excellent attention to detail
  • Outstanding customer service skills
  • Confident, friendly, and personable manner
  • High level of discretion and trustworthiness
  • High levels of personal integrity.
  • Ability to work as part of a team.
  • Highest level of personal grooming.
-
Desirable

  • Personal licence holder.
  • Food safety certificates.
  • First aid trained.
  • Cellar management.
  • Training qualifications.

Equality & Diversity - must be able to demonstrate that equality, diversity and inclusion will be maintained and developed across all programmes and areas of the business.

Salary:
£25,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Free parking
  • Onsite gym
  • Onsite parking

Supplemental pay types:

  • Tips

Experience:

  • Supervising experience: 1 year (required)
  • Hospitality: 1 year (required)
  • Customer service: 1 year (required)

Work Location:
In person

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