Order Processor
2 weeks ago
Order Processor
£23,000 Annual salary
Sanderson are partnering with a well-known construction company that are looking for an Order Processor to help support the customer service team with processing or amending any orders for their large customer base.
Role Responsibilities:
- Accurately process orders by direct order entry onto the companies database, check and release EDI orders.
- Making outbound calls to customers to clarify any order queries.
- Seek written confirmation from customers if there are any amendments to the original order/quotation.
- Create and maintain professional working relationships with all internal stakeholders, in particular ensuring close communication with Field Sales on all account management matters, especially in issuing and recording prices.
- Ownership and accountability for their order book, ensuring daily checks are completed, including advising customers of their collection & process.
Essential Skills and Experience:
- Confident making outbound calls with a good Telephone manner.
- Open to learning new skills and good at problem solving.
- Professional communication skills both verbally and written.
- Ability to Handle multiple tasks effectively and efficiently.
Computer literate
- Intermediate knowledge
Desirable Skills and Experience:
- Previous experience in a Data Entry / Order Processing role.
- Experience of working within a busy, fast paced, and demanding environment with the ability to work accurately within strict timescales.
- Experience of sales order processing
- Knowledge of SAP & CRM systems
- Knowledge of products related to the roofing industry would be advantageous.
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