Receptionist

2 weeks ago


Acton, Greater London, United Kingdom Gold Care Homes Full time

About our Home:

CQC rated us good


A purpose-built home set on the site of an old hospital with beautiful landscaped gardens, Acton offers first-class, sensitive general and dementia care for residents with 125 beds.

Each one of our residents benefits from unique, personalized care, designed to make their stay with us as enjoyable and fulfilling as possible.


Duties and Responsibilities

  • To act as first point of contact to the Home by answering the phone and operating a small telephone switchboard receiving and transferring calls, recording and passing on accurate messages where necessary.
  • To deal with queries from the public and customers
  • To monitor visitor access and maintain security awareness
  • To provide general administrative and clerical support
  • Receive and greet visitors and members of the public and respond to their enquiries, and escort them to their meetings etc.
  • Receive deliveries and arrange for their distribution.
  • Typing of documents including letters, minutes, charts, notices etc
  • Keeping the reception area tidy and its notice boards up to date.
  • Book transport as required.
  • Dealing with post and distributing to relevant departments, people.
  • Setting up meeting facilities
  • Arranging for catering for meetings and daily office use
  • Undertake all preemployment checks (references, DBS, etc.) and proactively supporting the onboarding process.
  • Maintaining employees file records uptodate by updating changes in employee detail or status in a timely manner.
  • Arrange meetings, process confidential reports and documents, filing electronic and hard copy, tracking deadlines and taking action as required
  • Additional administration duties may be requested from different departments

Requirements:

  • At least one year's experience of switchboard/receptionist duties.
  • The ability to remain calm, helpful and courteous whilst providing professional services to callers, visitors, residents and fellow work colleagues.
  • Good Time Management
  • Excellent communication skills with the ability to communicate at all levels and with a pleasant telephone manner
  • An organized approach and good attention to detail
  • Good IT skills including Excel, Word, Outlook and PowerPoint

What we offer:

  • Refer a friend scheme
  • Perkbox
  • Paid annual leave
  • Friendly teams
  • Career progression opportunities within a growing company


If this sounds appealing to you and you believe you would enjoy working with us to make a difference in people's lives, please apply.


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