Receptionist (University Accommodation)

2 weeks ago

Cardiff, Cardiff, United Kingdom Cardiff University Full time

Main Duties

  • To provide a professional, friendly reception service and act as an initial point of contact for student customers, external customers, and visitors.
  • To act as an initial point of contact for both routine and more complex enquiries from internal and external customers and deal with these in a professional manner, following established procedures, referring more complex enquiries to the relevant staff members, ensuring all relevant facts and information needed is recorded and passed on.
  • To establish positive working relationships with key contacts to help improve service levels.
  • To undertake a variety of routine administrative duties to support the team and department.
  • To refer customers and visitors to other members of staff or departments as applicable.
  • To issue master keys to Contractors / Estates personnel ensuring they are made aware with all relevant policies and procedures.
  • To process and distribute mail and deliveries in a timely manner.
  • To ensure that the reception / public areas are kept well presented at all times.
  • To assist in preparing and clearing rooms for meetings/events.
  • To liaise closely with the Residences Management Team on a daily basis to support and assist with the following:
  • Act as a first point of contact for receiving and providing accurate to customers, contractors, and members of the public.
  • Signpost student customers to other sources of assistance on welfare matters including ResLife and Student Support.
  • Providing a meet/greet and welcome service during major seasonal activities, in particular student arrivals/key issue, end of year departures, conference reception and open days.
  • Maintain and update residential and student records both paper and electronic
  • Receive, receipt, refund and bank monies, maintaining financial records in accordance with financial regulations
  • Record and update maintenance related faults on the Maintenance database and inform management if urgent.
  • To gather and analyse data to update administrative systems with accurate information.
  • To take an active role in the team supporting team objectives and other team members, contributing to the training of new team members.
  • To ensure compliance with legal and regulatory requirements in respect of equality and diversity, data protection, copyright and licensing, security, financial and other University policies, procedures and codes as appropriate.
  • To abide by university policies on Health and Safety.
  • To provide a service to customers during arrivals / departures, conferences, open days and other busy periods which may be within other residences and may involve working additional hours, outside of regular shift pattern.
  • You may be asked to perform other duties occasionally which are not included above but which will be consistent with the role.

Person Specification

  • The Person Specification is split into 2 sections: essential and desirable. Please demonstrate clearly how you meet all of the essential criteria. Where possible you should give examples of how, when and where you have used your experience, knowledge, specific skills and abilities to match those required for this particular job role.
-
Please ensure that you communicate this fully by creating a new document containing your supporting statement, refer to sample layout below, listing ALL OF THE CRITERIA and commenting against each one as to how you meet them.
-
ESSENTIAL CRITERIA

  • Proven ability to work in a busy customer focussed environment and communicate information effectively, both orally and in writing, to a wide range of people.
  • Basic numeracy and literacy (for example NVQ1/GCSE level D-G or equivalent workrelated experience).
  • Proven high standard of organisational and general administrative skills.
  • Ability to work as an effective team member.
  • Ability to plan, prioritise and organise own workload within established time scales.
  • Ability to identify problems using own initiative, determining which standard process and procedures can be used to solve them.
  • Ability to carry out manual handling activities.

DESIRABLE CRITERIA

  • Experience of reception work.
  • NVQ 2 or GCSE's at A
  • C, or equivalent.
  • Experience of working in an administrative or office environment.
-
An example of how to set out your document containing Essential and Desirable criteria is detailed below:

ESSENTIAL

1. Proven ability to work in a busy customer focussed environment and communicate information effectively, both orally and in writing, to a wide range of people.
Provide evidence
-
And continue by listing remaining essential and desirable criteria providing evidence against each one.

Additional Information

CAMPUS SERVICES INFORMATION
Campus Services provides a range of professional support services to students, staff and visitors at Cardiff University.

Residences manages accommodation places for approximately 5,500 students, both catered and self-cater

  • Handyperson (University Accommodation) in Cardiff

    1 month ago

    Cardiff, Cardiff, United Kingdom Cardiff University Full time

    University residences provide accommodation to approximately 5,500 students across the university. We are committed to providing a professional, customer focused service to a wide range of people. The successful candidate will be an enthusiastic and reliable individual, responsible for delivering an efficient and effective maintenance service on a student...

  • Handyperson (University Accommodation) in Cardiff

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Cardiff University Full time

    University residences provide accommodation to approximately 5,500 students across the university. We are committed to providing a professional, customer focused service to a wide range of people. The successful candidate will be an enthusiastic and reliable individual, responsible for delivering an efficient and effective maintenance service on a student...

  • Summer Accommodation and Halls Assistant in Cardiff

    1 month ago

    Cardiff, Cardiff, United Kingdom Cardiff Metropolitan University Full time

    Located in an exciting, modern European capital city, Cardiff Metropolitan University is a global university. We are continually investing in our students' future and provide education and training opportunities that are accessible, flexible and of the highest quality. The university has been integral to the City of Cardiff since 1865 and we pride ourselves...

  • Cardiff University Chaperone

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Equal Education Partners Full time

    Equal Education Partners are recruiting for Teaching Assistants and Cover Supervisors to work as Chaperones at Cardiff University this summer You will be working 13-hour night shifts, at a rate of £20 per hour, supporting groups of summer School pupils alongside the University's Student Ambassadors. Your main responsibility will be to remain contactable...

  • Cardiff University Chaperone

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Equal Education Partners Full time £20

    Equal Education Partners are recruiting for Teaching Assistants and Cover Supervisors to work as Chaperones at Cardiff University this summerRead all the information about this opportunity carefully, then use the application button below to send your CV and application.You will be working 13-hour night shifts, at a rate of £20 per hour, supporting groups of...

  • Ward Coordinator/receptionist

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Cardiff and Vale University Health Board Full time

    A5 North is a busy spinal injuries unit and we are currently looking for a highly motivated receptionist to join the team. You will be the first point of contact for relatives both on the phone and in person, therefore a professional, friendly approach to patients, visitors and colleagues is essential.This role includes, answering the telephone, greeting...

  • Ward Receptionist

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Cardiff and Vale University Health Board Full time

    Ward B6 is a busy surgical ward and is currently looking for a highly motivated receptionist to provide a first class patient focused service.You will be the first point of contact on the ward and will demonstrate effective team work and organisational skills as well as always being professional and have a friendly approach to patients, visitors and...

  • Receptionist

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Wates Full time

    Wates are looking for a receptionist to join our Wates Residential team, to provide administrative support to the Cardiff Office.Demonstrate tenacity and helpfulness while demonstrating high efforts to maintain the productivity of the office and displaying confidentiality and discretion. The individual will be a first point of contact for staff and...

  • Security Receptionist

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Millennium and Copthorne Hotels Full time

    Do you have the ability to work hard as part of a professional team, and the personality to do so in a hospitable manner.? We're looking for someone with strong problem-solving skills who can create a safe and welcoming environment that our guests will appreciate. Previous hotel reception experience is advantageous, as ideally you will be someone comfortable...

  • Hotel Receptionist

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Park Plaza Hotel Full time

    Full Time Hotel ReceptionistAn opportunity has arisen for a Full Time Hotel Receptionist at the Park Plaza Cardiff.The Park Plaza Hotel Cardiff is a successful 4-star deluxe hotel located in the heart of the city. The hotel offers 129 state-of-the-art guestrooms, a 120 seater Brassiere style restaurant, a busy bar; modern meeting and event facilities...

  • Child Health Ward Receptionist

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Cardiff and Vale University Health Board Full time

    We are currently seeking a Ward Receptionist to join our administrative team within the Children's Hospital for Wales. As the first point of contact on the ward, the successful post holder will be highly motivated and will demonstrate effective teamwork and organisational skills as well as always being professional and have a friendly approach to patients,...

  • Hotel Receptionist

    2 weeks ago

    Cardiff, Cardiff, United Kingdom New House Country Hotel Full time

    Hotel property management system experience is preferable. We use Guestline This job role will be 4/5 out of 7 days and will include weekend/bank holidays, the 8 hour shift will be either morning or evenings.Principal Duties.- _Receive & register guests, allocate accommodation in an efficient & professional manner_- _Answer & make telephone calls, take...

  • Acute Child Health ward Receptionist

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Cardiff and Vale University Health Board Full time

    Job SummaryWe are looking for a Ward Receptionist to join the admin team at the Children's Hospital for Wales. The ideal candidate should be motivated, have strong teamwork and organizational skills, and always maintain a professional and friendly approach with patients, visitors, and colleagues. Responsibilities include answering calls, welcoming visitors,...

  • Assistant International Officer

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Cardiff University Full time

    Key DutiesInternational Student RecruitmentWorking flexibly as part of a dedicated team, including some unsociable hours, you will:Develop and maintain a comprehensive knowledge of all related Cardiff Universityinformation including study opportunities, entrance requirements and processes, student fees and finances, teaching methods, accommodation and...

  • Receptionist/co-ordinator

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Cardiff and Vale University Health Board Full time

    The University Hospital of Wales is seeking a highly motivated individual to join our team in Obstetrics & Gynaecology to meet the needs of the service.In particular that of the Foetal Medicine Department.They should have an understanding and knowledge of administrative duties and pride themselves on delivering high quality work whilst delivering effective...

  • Estates Officer Mechanical

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Velindre University NHS Trust Full time

    Support the strategic aims of the Trust in the delivery of its maintenance services, whether they be defect works, or planned preventative maintenance tasks. Support the Capital team in their minor and major capital programme, in delivering projects which include site rationalisation, environmental improvement, accommodation upgrades and...

  • International Student Ambassador

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Cardiff Metropolitan University Full time

    The opportunity Working with the Global Student Advisory Service, you will provide assistance to new international students from the time that they enrol, when they arrive in the UK and throughout the first months of their studies. You will answer queries, direct students to appropriate services, advise on UK and University processes and help students...

  • Estates Officer Mechanical

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Velindre University NHS Trust Full time

    Support the strategic aims of the Trust in the delivery of its maintenance services, whether they be defect works, or planned preventative maintenance tasks. Support the Capital team in their minor and major capital programme, in delivering projects which include site rationalisation, environmental improvement, accommodation upgrades and...

  • Estates Admin Support

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Velindre University NHS Trust Full time

    Job summary Velindre University NHS Trust (VUNHST) is going through an exciting period of change and development to support delivery of our vision and strategic objectives. This exciting opportunity has arisen for experienced dynamic individuals to join VUNHST as an Estates Administrational Assistant Band 3. The post offers an excellent opportunity for...

  • Ward Clerk/receptionist

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Cardiff and Vale University Health Board Full time

    Provide a high quality customer service experience to the Reception of Hafan y Coed AMHU and the inpatient wards. Welcoming all patients, relatives, other departments both internal and external and any other visitors. Demonstrating excellent communications skills when dealing with queries for all parties.Clerical duties, as directed by the Operational...