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Technical Sales Advisor

3 months ago

Blackburn, Blackburn with Darwen, United Kingdom Simpson Judge Full time
I am currently recruiting for a client based in Blackburn, who are looking for a Technical Sales Advisor.

You will play a crucial role in providing exceptional technical support to their valued customers, ensuring the optimal functioning of their systems.

You will be the bridge between customers and their R&D Engineering team, offering prompt and effective assistance to address queries and technical challenges.

Your expertise will contribute to maintaining and enhancing their product range, as well as guiding customers in making informed decisions for their heating control needs.


Key Responsibilities:

  • Collaborate with our R&D Engineering team to escalate and resolve complex technical issues, ensuring a seamless customer experience.
  • Liaise with internal teams, such as Sales, Marketing, and Customer Service, to address and clarify technical queries effectively.
  • Utilize customer feedback to contribute to the enhancement and optimisation of our existing product range.
  • Assist customers in becoming familiar with their heating controls, offering expert guidance on product selection for new installations, and diagnosing and resolving technical problems.
  • Propose suitable alternative products, services, or solutions to customers as part of issue resolution, taking their unique needs into account.

Requirements:

  • Strong customer focus and understanding of their needs, always trying to find a resolution in a calm manner.
  • Previous IT experience is desirable but not required.
  • Strong attention to detail with a cando attitude
  • Continuous improvement mindset
  • Fluent verbal and written English skills with a range of customers and stakeholders (businesses or end costumers)

What they are offering:

  • Permanent, fulltime position
  • Full training given from our team of Technical Support Advisors and R&D Engineers
  • Support the growth of a newly acquired business whilst being part of a large organisation with over 10'000 people in 50+ countries.
  • Be part of a company at the forefront of innovation improving the quality of life for our customers and communities
  • Personal growth, career development and networking opportunities within the business, division, or the wider Group
  • Commitment to the inclusion of all diversity aspects
  • Attractive remuneration package including a range of well being benefits.
  • Modern office building with free parking and links to major motorway, airports, and cities in the North UK
Contact Martyna directly on if interested.