Data Processor

Working within the Operations Department providing support to the Client Management teams for proactive management of a portfolio of clients.

To deliver exceptional client service, maintain internal and client relationships and effectively identify any risksto prevent loss of income and reputation to our business.

• To ensure that all collections are receipted onto the debtor accounts daily via the operating system.
• To ensure the allocation of receipts are accurate and the correct remittances have been received and saved to the database.
• To ensure all cheque receipts are paid into the designated bank account daily.
• To ensure the suspense account is reviewed regularly and liaise with Credit Controllers, debtors and the Client to obtain allocation details to ensure this account is kept to a minimum.
• To liaise with Credit Controllers, Debtors and Clients regarding all cash receipt and allocation queries.
• Collating and raising documentation for debtor refunds and processing these once approved through the operating system.
• To process any authorised cash transfer requests received from the Operations team.
• To take card payments over the phone and log accordingly.

• To complete the daily reconciliation of cash receipts to the bank statements (All bank accounts).
• To complete the daily reconciliation of all C3 cash receipt / collection transactions/postings to the bank and funding facility.

• To ensure when remittances are received details and follow up dates are entered onto the customer ledger on the operating system along with verification notes.

• To ensure the security of company funds at all times, minimising client losses and bad debts.
• To provide regular feedback to the Client Executives and Client Managers about any issues that may impact upon company security or client retention (i.e misallocations, returned cheques, payments made by a 3rd party)

• All post to be collected, opened and distributed upon receipt
• Collating, distributing and saving any daily/weekly/monthly & adhoc reports for the Operations team as directed.
• Preparing and sending new customer letters and statements as and when requested.
• Ensuring printers are running correctly and loaded with paper
• Ensuring printers are running correctly and loaded with paper
• Other general office duties as requested.

• To identify and introduce new business opportunities where appropriate.

• To work closely with all other Departments to ensure that the Operations department runs in an efficient and professional way at all times. Any issues or concerns should be escalated to senior management immediately.
• To make recommendations on how Operationscan be improved/enhanced.
• To assist the Head of Operationsin motivating and developing the Operations team.
• To provide staff training where appropriate.