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Personal Customer Advisor

3 months ago

Nottingham, Nottingham, United Kingdom Bullen Healthcare Full time

Job Role:
Personal Customer Care Advisor (Prescription Chaser)

Function:
Customer Care Centre

Salary:
TBC Based on Experience

Hours:
Mon - Fri

The Company


Bullen Healthcare was established in 1858 and is a four generation, family run company dedicated to the provision of Stoma, Urology and Advanced Wound care products to Ileostomists, Colostomists and Urostomists throughout the UK.

We provide a fully bespoke and personalized home delivery service for all of our customers, supplying an extensive array of Stoma products listed within the NHS Drug Tariff.

Our 150 year history has taught us how important it is to ensure that all of our customers receive the highest level of service possible, and we recognize that our employees are of fundamental importance to our continuing success.

We operate an open door policy in the business and encourage employees to raise any concerns they have informally. We look forward to working with you and we hope that you enjoy working for the Bullen Healthcare Group.

Job Profile
As part of the Customer Care team you will be responsible for speaking to CCG's, nurse professionals, GP surgeries and patients that require appliances or medication, this is a role that requires attention to detail and assertiveness

  • Manage workload to ensure prescriptions for customer deliveries are received in line with agreed timescales
  • Negotiate when required and ensure no stock is written off, through effective retrieval of both Electronic and Paper prescriptions
  • Complete all calls in line with our quality monitoring process
  • Handle IB telephony queries (patients/ GP surgeries and medical professionals)
  • Data entry (which may include ordering of medication)
  • Meet individual daily targets as set by the business
  • Flexible to change in order to meet business needs
  • Work within regulatory and GDPR requirements
  • Additional duties may be assigned or existing duties may alter

Skills & Experience

  • Resilient and flexible in a demanding and fast paced environment
  • Attention to detail
  • Uses initiative and is accountable to take ownership and action
  • Ability in adhering to internal and external policies and procedures
  • Demonstrate ability to achieve in a target focused environment
  • Effective communication and rapport building skills
  • Use appropriate questioning and listening techniques
  • Ability to identify own development needs
  • Team player
Competencies Demonstrated in the following areas

COMPETENCY

DESCRIPTION

CUSTOMER FOCUS
Understands the importance of exceeding customer's expectations

COMMUNICATION
Delivers a clear message to their audience in an open and effective way

PERFORMANCE
Understands own goals and demonstrates ability to consistently work to targets

WORKING RELATIONSHIPS
Working co-operatively with others, to be a part of a team. Ability to work with all levels

RESILIENCE/CHANGE MANAGEMENT
Remains focussed and self controlled when dealing with change

Job Types:
Full-time, Permanent

Salary:
From £20,319.00 per year

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Cycle to work scheme
  • Free flu jabs
  • Free parking
  • Onsite gym
  • Onsite parking
  • Referral programme

Schedule:

  • Day shift
  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Bonus scheme
  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • Nottingham, NG6 0DW: reliably commute or plan to relocate before starting work (required)

Education:

  • GCSE or equivalent (preferred)

Experience:

- customer service (required)

Work Location:
In person

Reference ID:
Personal Customer Advisor - Nottingham

Expected start date: 30/05/2023