Customer Experience Advisor

3 weeks ago


Nottingham, Nottingham, United Kingdom Wattbike Full time
About the Role

We are seeking a highly skilled Customer Service & Operations Advisor to join our busy Customer Services team at Wattbike. As a key member of our team, you will be responsible for providing world-class service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide expert customer sales and service support, ensuring Service Level Agreements (SLAs) are met.
  • Create opportunities to deliver additional sales and revenue growth.
  • Coordinate quality control and service requests from customers, ensuring timely resolution.
  • Assist the technical team with product feedback to improve customer experience.
  • Manage 3rd party courier delivery bookings and tracking.
  • Monitor and report on key performance indicators (KPIs), identifying areas for improvement.
  • Work closely with the B2B Customer Service team to support business growth.
  • Implement ideas to increase customer satisfaction and loyalty.
  • Triaging and escalation of customer feedback, identifying root causes and implementing actions to improve.
  • Provide support at trade shows and events.
Requirements
  • Previous customer service experience, ideally at least 1 year.
  • Knowledge of the Wattbike brand and products or an interest in cycling would be beneficial.
  • Excellent written and verbal communication skills, with the ability to effectively communicate with internal functions and external customers.
  • Proficient in effective communication, prioritization, and issue resolution.
  • Excellent IT skills, with knowledge of Zendesk a plus.
What We Offer
  • A competitive salary and benefits package.
  • A relaxed culture that supports a great work-life balance.
  • Access to our Health and wellbeing program, including personalized nutritional plans.
  • 24/7 support through our Lifeworks hub.
  • A staff discount on accessories.
  • Cycling clubs for casual riders and racing enthusiasts.
  • Onsite training Zone.
  • A communal workspace designed for collaborating with colleagues.

  • Sales Representative

    2 weeks ago


    Nottingham, Nottingham, United Kingdom Ted Experience Full time £15

    About the Role:We are seeking a highly motivated and results-driven Sales Advisor to join our team at Ted Experience. As a Sales Advisor, you will play a critical role in raising awareness among adult smokers about the benefits of switching to our key product.Key Responsibilities:Raise awareness among adult smokers about the benefits of switching to our key...


  • Nottingham, Nottingham, United Kingdom Ted Experience Full time £15

    Transform Lives with Ted ExperienceAre you ready to make a real impact and help adult smokers discover a healthier, more affordable alternative? As a Sales Advisor with Ted Experience, you'll be part of a groundbreaking movement with our scientifically proven heated tobacco product that's 95% less harmful and a fraction of the price of traditional...


  • Nottingham, Nottingham, United Kingdom Ted Experience Full time £15

    Transform Lives with Ted ExperienceAre you ready to make a real impact and help adult smokers discover a healthier, more affordable alternative? As a Sales Advisor with Ted Experience, you'll be part of a groundbreaking movement with our scientifically proven heated tobacco product that's 95% less harmful and a fraction of the price of traditional...

  • Sales Executive

    1 week ago


    Nottingham, Nottingham, United Kingdom Ted Experience Full time

    {"h1": "Transform Lives with Our Revolutionary Tobacco Alternative", "p": "At Ted Experience, we're on a mission to change the lives of adult smokers across the UK. As a Sales Advisor, you'll play a crucial role in educating and inspiring adult smokers to switch to our scientifically proven heated tobacco product, which is 95% less harmful and a fraction of...


  • Nottingham, Nottingham, United Kingdom Ted Experience Full time £15

    Transform Lives with Ted ExperienceAre you ready to make a real impact and help adult smokers discover a healthier, more affordable alternative? As a Sales Advisor with Ted Experience, you'll be part of a groundbreaking movement with our scientifically proven heated tobacco product that's 95% less harmful and a fraction of the price of traditional...


  • Nottingham, Nottingham, United Kingdom Ted Experience Full time £15

    Transform Lives with Ted ExperienceAre you ready to make a real impact and help adult smokers discover a healthier, more affordable alternative? As a Sales Advisor with Ted Experience, you'll be part of a groundbreaking movement with our scientifically proven heated tobacco product that's 95% less harmful and a fraction of the price of traditional...


  • Nottingham, Nottingham, United Kingdom Ted Experience Full time

    About Ted ExperienceTed Experience is a pioneering company dedicated to revolutionizing the tobacco industry with a scientifically proven heated tobacco product that's 95% less harmful and a fraction of the price of traditional cigarettes.Job SummaryWe are seeking a highly motivated and results-driven Sales Transformation Specialist to join our team as a...


  • Nottingham, Nottingham, United Kingdom Ted Experience Full time

    About Ted ExperienceTed Experience is a pioneering company dedicated to revolutionizing the tobacco industry with a scientifically proven heated tobacco product that's 95% less harmful and a fraction of the price of traditional cigarettes.Job SummaryWe are seeking a highly motivated and results-driven Sales Transformation Specialist to join our team as a...


  • Nottingham, Nottingham, United Kingdom Pentagon Motor Group Full time

    Join Our Team as a Junior Customer Service Advisor at Pentagon Motor GroupPentagon Motor Group offers a remarkable opportunity for a Junior Customer Service Advisor to become part of our thriving Nottingham Vauxhall Dealership.If you:Are passionate about providing outstanding customer supportExcel in a fast-paced work settingEnjoy collaborating with...


  • Nottingham, Nottingham, United Kingdom financial-advisor Full time

    Job Summary:We are seeking a highly skilled and experienced Group Financial Controller to join our team at a financial advisor company. As a Group Financial Controller, you will be responsible for leading and managing finance inputs into the evolving and increasing complexity of products, technology infrastructure, and expansion in the overseas market.Key...


  • Nottingham, Nottingham, United Kingdom financial-advisor Full time

    Job Summary:We are seeking a highly skilled and experienced Group Financial Controller to join our team at a financial advisor company. As a Group Financial Controller, you will be responsible for leading and managing finance inputs into the evolving and increasing complexity of products, technology infrastructure, and expansion in the overseas market.Key...

  • Service Advisor

    3 weeks ago


    Nottingham, Nottingham, United Kingdom Sytner Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused Service Advisor to join our team at Sytner Group. As a Service Advisor, you will play a vital role in providing exceptional customer care and ensuring seamless communication between our customers and the workshop.Key Responsibilities:Provide outstanding customer service and support...


  • Nottingham, Nottingham, United Kingdom Customer service NOTTS (Gib) Full time

    Entain: A Global Leader in Sports Betting and Gaming Entertainment We're Entain, a global company dedicated to providing the most exciting and trusted sports betting and gaming entertainment experiences worldwide. We strive to revolutionize the gambling industry through innovation, sustainability, and a commitment to responsible gaming. Protecting Our...


  • Nottingham, Nottingham, United Kingdom financial-advisor Full time

    Job Summary:We are seeking a highly skilled Financial Planning and Analysis Specialist to join our team at Goodman Masson. As a Financial Accountant, you will play a critical role in supporting our client's finance team by maintaining robust financial processes, preparing reports, managing payroll, and assisting with audits, budgets, and income tracking.Key...


  • Nottingham, Nottingham, United Kingdom financial-advisor Full time

    Job Summary:We are seeking a highly skilled Financial Planning and Analysis Specialist to join our team at Goodman Masson. As a Financial Accountant, you will play a critical role in supporting our client's finance team by maintaining robust financial processes, preparing reports, managing payroll, and assisting with audits, budgets, and income tracking.Key...

  • Service Advisor

    3 weeks ago


    Nottingham, Nottingham, United Kingdom Sytner Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused Service Advisor to join our team at Sytner Group. As a Service Advisor, you will play a vital role in providing exceptional customer care and ensuring seamless communication between our customers and the workshop.Key Responsibilities:Provide outstanding customer service and support to our...


  • Nottingham, Nottingham, United Kingdom East Midlands Ambulance Service NHS Trust Full time

    Job Summary:The East Midlands Ambulance Service NHS Trust is seeking a highly skilled and experienced professional to join our Wellbeing and Inclusion Team as a Staff Experience and Wellbeing Advisor. This is an exciting opportunity to make a positive impact on the health and wellbeing of our employees and contribute to the delivery of our People...


  • Nottingham, Nottingham, United Kingdom Customer service NOTTS (Gib) Full time

    Entain: A Global Leader in Sports Betting and Gaming Entertainment We're Entain, a global company dedicated to providing the most exciting and trusted sports betting and gaming entertainment experiences. Our mission is to revolutionize the gambling industry while prioritizing sustainability and growth for our players, ourselves, and the broader entertainment...

  • Service Advisor

    1 week ago


    Nottingham, Nottingham, United Kingdom Stoneacre Motor Group Full time

    {"h1": "Service Advisor Role at Stoneacre Motor Group", "p": "At Stoneacre Motor Group, we are seeking a skilled Service Advisor to join our team. As a Service Advisor, you will be responsible for delivering exceptional customer service, managing customer communications, and ensuring the smooth flow of information between the workshop and customers.Key...

  • Service Advisor

    1 week ago


    Nottingham, Nottingham, United Kingdom Stoneacre Motor Group Full time

    {"h1": "Service Advisor Role at Stoneacre Motor Group", "p": "At Stoneacre Motor Group, we are seeking a skilled Service Advisor to join our team. As a Service Advisor, you will be responsible for delivering exceptional customer service, managing customer communications, and ensuring the smooth flow of information between the workshop and customers.Key...