IT Service and Support Technician

1 week ago

Chessington Surrey, United Kingdom MFK Recruitment Full time
We have an excellent opportunity for an IT Support Field Technician to join our client in Chessington, Surrey.

My client is extremely keen on having motivated employees keen to progress in their careers and learn new technologies.

The IT Support Field Technician will primarily be based at my client's office in Chessington. You will be required to visit customer's offices, so the successful candidate must have a full UK driving license.

IT Support Field Technician - Key Duties:
To maintain, update & support various ICT networks

  • Provide support for the servers & associated routines & to provide hardware & software support for workstations
  • Monitor the efficiency of networks
  • Maintain all ICT related peripherals
  • Inform management of supplies & product requests from clients (this would typically include printer supplies, electronic media & computer systems, development plan requests)
  • Maintain a fully up to date inventory (where required) of all hardware & software at client sites
To meet every clients' customised ICT requirements

  • Meet all clients' individual & specific ICT requirements
  • Ensure clients' ICT facilities are maintained in accordance with their specific requirements
  • Develop system specific projects by means of open source software (if needed)
  • Further maintain & develop all parts of clients' ICT systems
  • The ability to manage small to medium sized projects
IT Support Field Technician - Summary of Requirements

Operational knowledge of ICT hardware & software & the integration of the two

  • Operational knowledge of Windows and Mac OS environments (Win10 / Mac OSX / iOS) & Windows Server 2012 R2, 2016 and 2019, Active Directory, GPO, DHCP, DNS
  • Working knowledge of mobile devices - Android / ChromeOS / Windows / iPhone
  • Working knowledge of cloud technologies - Google Workspace for Education, Microsoft 365, Azure and more
  • Strong knowledge of Group Policy management
  • Technical knowledge of Apple Mac hardware & software (including Mac OSX/iPad/iPhone)
  • Working knowledge of common user applications: including Microsoft Office applications (2016, 2019, MS365), Google Chrome, Microsoft Edge.
  • Established skill set for network communications, network switching hardware - diagnosing faults, switch configurations, efficiently design topologies
  • Occasionally assist to install network cabling and interactive screen systems (on the job training will be given)
  • Working knowledge of Audio Visual systems to include - audio hardware / projectors / TVs / Interactive Whiteboards / Interactive Screens

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