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Receptionist 40 Hour Permanent Contract with

3 months ago

Rochdale, Rochdale, United Kingdom Norton Grange Hotel Full time

Connecting you with your role:

  • Ensure all Front Desk tasks are completed in a timely manner.
  • Ensure all brand standards are being followed.
  • Monitor room type booking levels and ensure the appropriate allocation of rooms for arrivals as well as communicating on room upgrades to relevant departments.
  • Ensure optimum occupancy
  • Report any faults or issues guests have risen to the relevant departments and to the Duty Manager.
  • Resolve any guest enquiries and exceed expectations to build returning guest clientele.
  • Be fully conversant with all Front Office departmental procedures.
  • Monitor front desk activities with regards to correct billing of revenues, cash control, float balances.
  • Overview guest journey from the point of arrival to departure, ensure proper hand over and information is given to the Front Office team.

KEY RESPONSIBILITIES

  • Manage room allocations and guests' requests in cooperation with Housekeeping department.
  • Being able to execute daily operations such as check in, check out and billing.
  • Successfully conduct tasks according to checklists.
  • Record and hand over lost property to Housekeeping.
  • Be familiar with hotels guest key systems and procedures.
  • Be familiar with booking systems and guest loyalty schemes.
  • Ensure Front Office targets are met
40 Hour Permanent Role

Job Types:
Full-time, Permanent

Salary:
£10.42 per hour

Benefits:

  • Onsite parking

Schedule:

  • 8 hour shift
  • Weekend availability

Ability to commute/relocate:

  • Rochdale, OL11 2XZ: reliably commute or plan to relocate before starting work (required)

Work authorisation:

  • United Kingdom (required)

Work Location:
In person