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Contracts and Proposals Director, Delivery Strategy
3 months ago
Job Overview:
Direct, oversee and manage the contracts, proposals, and designated processes for assigned customers to efficiently produce accurate and timely proposals, contracts, change orders, and pricing.
Essential Functions:
- Serve as an advisor on contracts, proposals, and/or other designated processes and provide expert review and guidance for production of Proposal/Contracts Group deliverables, such as proposals, contracts, and change orders.
- Develop relationships with assigned customers and ensure high-quality deliverables and customer service by overseeing the accurate and timely production of information to customers regarding contracts, change orders, and pricing.
- Develop and negotiate change orders and drive the change order process to maximize profit on each contract and ensure timely revenue recognition.
- Key customer interface for assigned customers, ensuring consistency in approach, metric, and format and serve as an escalation point to resolve any issues.
- Contribute to discussions on the implementation of Contracts and Proposals strategy on a global basis.
- Ensure the team follows global processes to deliver a quality product to customers.
- Develop and implement processes with a primary focus on increasing customer satisfaction and creating efficiencies while maintaining consistency among all teams.
- Provide direction and strategy on projects and initiatives with minimal oversight.
- Maintain a focus and actively work toward the attainment of all corporate goals and implement strategies to achieve those goals.
- May take a lead role in developing and negotiating MSA.
- Negotiate contractual documents, in consultation with Legal and/or Finance, as required.
- Provide regular updates to management regarding pending Contracts deliverables.
- Participate in bid defense, customer meetings, and on task forces.
- Provide advice, support, and guidance as needed and serve as a mentor to colleagues.
- Perform other duties as required.
Qualifications:
- Bachelor's Degree in Life Science, Business Management, or related field and 12 years of experience in Contracts or Proposals or an equivalent combination of education, training, and experience.
- Knowledge of the CRO Industry.
- Excellent knowledge of Microsoft Excel, Word, and understanding of costing models.
- Excellent knowledge of contract, proposals, and budget processes and the ability to interpret budgets and protocols.
- Possess strong analytical skills and excellent verbal and written communication skills.
- Ability to establish and maintain effective working relationships with coworkers, managers, and customers.
Our idea of the right candidate:
Have a strong common sense, with analytical and critical thinking skills. Ability to speak their mind and explain reasons for clinical strategy proposed. Listen to needs and concerns of others with a willingness to accommodate strategy alterations and supply information on the relative impacts. Have a functional understanding of how assumption changes functionally impact across service lines. Be a resource to the proposal and contract staff that you interact with in explaining why a particular strategy is proposed and things to consider moving forward. IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world.
