Store Manager

6 days ago


Sheffield, Sheffield, United Kingdom Frasers Group Full time

About Frasers

House of Fraser is a well-known department store group with locations across the UK and Ireland. With a rich heritage spanning over 170 years and partnering with over 500 global brands, we are embarking on an exciting new journey as Frasers. We are currently seeking a dynamic Store Manager to join our team at the newly opened store in Meadowhall, Sheffield.

Job Overview:

In this role, you'll be responsible for overseeing a 2-floor department store in a bustling shopping center. From managing our Frasers floor, including the beauty hall, to the Sports Direct Floor featuring Game & USC, and with over 90,000 sqft of retail space, we need an experienced store manager/general manager to lead the team.

Job Description:

The Opportunity

Reporting to the Area Manager, you will be in charge of leading your store and team within The Frasers Group. Your key focus will be on building and developing a high-performing team that is skilled in training, coaching, and achieving company goals. You'll play a pivotal role in driving business initiatives forward, maintaining operational excellence, and ensuring exceptional customer service.

  • Operations:
    - Promote and deliver on all store operations and KPIs
    - Efficiently plan workloads for productivity
    - Make decisive decisions and delegate effectively
    - Ensure compliance with processes and maintain a safe environment
    - Provide training and coaching to uphold best practices
    - Utilize communication tools to monitor task completion
  • Controls:
    - Monitor wage controls and address any issues promptly
    - Plan store schedules according to business needs
    - Ensure compliance with payroll processes
    - Maintain store standards for service and security
  • Sales:
    - Motivate the team to deliver exceptional customer experiences
    - Train the team on product knowledge for sales maximization
    - Track and communicate KPI targets to drive sales
  • Development:
    - Identify and nurture internal talent
    - Handle performance management and escalations professionally
    - Embrace personal development and feedback constructively
  • Leadership and Management:
    - Inspire and lead by example
    - Coach and motivate the team towards success
    - Foster goal-oriented relationships within the team

Qualifications:

The Requirements

  • Store manager, general manager, or area manager experience is a must
  • Prior experience in a large sqft, multi-brand environment
  • 3 years of management experience in high-volume retail
  • Proven ability to impact sales, payroll, and stock loss positively
  • Track record of developing talented individuals
  • Capability to work well under pressure and meet deadlines
  • Commitment to upholding high store standards and customer service
  • Flexibility to work various shifts, including evenings and weekends, on a full-time basis

Additional Information:

The Rewards:

  • Weekly/Monthly & Quarterly Commercial Bonuses
  • Stocktake Bonuses
  • Commission-led bonuses on various products
  • Monthly Group Rewards and Recognition
  • Long Service awards
  • Join the Fearless1000 Incentive Scheme to discover more
  • Development Courses with National Qualifications
  • 28 Days Holiday
  • 40% In-store Uniform Discount
  • Discounted Gym Membership
  • Group-Wide 20% Discount across all Frasers Group brands

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