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Advisor Technical Operations
3 months ago
Job
title:
Advisor — Technical Operations
Team:
Technical Operations
Location:
Any Scottish office with home working options
Salary:
£32,801
Hours:
Full-time or part-time with flexible working options considered
Status:
Permanent
Closing
date: 1 March 2023
Job ref no:
R00396
Join us as part of our Technical Operations team to provide support services for Scottish Enterprise and our partner organisations.
You'll work across Dynamics CRM, and other corporate systems, building relationships with the Enterprise Information Services Helpdesk (EIS), and Digital Factory teams to resolve problems and issues for our colleagues.
The role:
You'll be a key member of the Technical Operations team and the principal contact for colleagues and partners who are experiencing issues with our systems.
After doing a first stage assessment of the issue raised, you'll either resolve it, or work with the wider team to determine next steps.
Your responsibilities will include:
- Sharing queries and working with the wider team to resolve more complex issues
- Reporting on use of the support service to identify areas for improvement of services
Who we're looking for:
You'll have excellent communication skills, an analytical and problem-solving mindset, and good attention to detail.
Your skills, abilities and experience should include:
- Excellent written and verbal communication skills
- The ability to handle competing demands and selfmanage to prioritise
- The ability to collect and analyse information to support decisions
- Experience and working knowledge of Dynamics 365
Ideally, you'll also have:
- Experience in collaboration and stakeholder engagement — planning, organising and coordinating smallscale projects
- Understanding of technology delivery
- Knowledge of agile delivery techniques
What we offer:
If successful, you'll gain access to the following benefits:
- Membership of the Scottish Enterprise Pension and Life Assurance Scheme
- pension based on your final pensionable salary, flexible retirement options and generous life assurance cover
- Up to 43 annual leave days a year (including public holidays) with the opportunity to buy additional holidays
- Flexible working arrangements
- A health cash plan
- Our Employee Retail Benefits Scheme
- Our Employee Assistance Scheme
How to apply:
Interview dates:
- 23 March 202 24 March 2023
Our values:
Being part of Scottish Enterprise means being open to new ideas and trying different ways of working. We support each other to reach our full potential. We celebrate shared success and learn together when things don't go so well. And we always treat each other fairly, with respect and understanding. Together, we are the difference.
At Scottish Enterprise, we're proud to celebrate difference.
Diversity of experience and thought is vital to the success of our vision for the future of every community across Scotland.
As an equal opportunity employer, we actively encourage applicants from a wide range of individuals, irrespective of age, disability, gender reassignment, gender identity and expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
We have the following networks which are open to all colleagues to help drive inclusion, Disability Positive, Gender Balanced, Multi-cultural, Multi-Generational and Pride (LGBTQ+).
