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Marketing Account Manager
3 months ago
We're looking for a passionate and dedicated Freelance Client Success Manager/Account Manager to join our dynamic team at Growth Alliance. This role is ideally suited to someone who is a proactive communicator, able to anticipate client needs, and skilled at resolving issues swiftly and efficiently. You should be comfortable handling multiple tasks simultaneously and possess strong problem-solving abilities. As we work remotely, excellent team communication skills on internal messaging tools are a must.
At Growth Alliance, we're not just another digital marketing agency. You'll be joining a close-knit team dedicated to supporting one franchise group with their digital marketing and content needs. For over 8 years, we've been the backbone of their client acquisition and recruitment campaigns, and we take immense pride in the impact we make.
We're an international bunch, but distance doesn't hinder our collaboration. Every week, we get together for a team meeting where everyone gets a chance to shine by presenting a topic of their choice. We value work-life balance; weekends are strictly for recharging – no work, ever
As a Client Success Manager, you'll have many responsibilities:
- Maintain proactive and regular communication with a group of clients, primarily via regular phone and video consultations.
- Understand the unique business needs of our clients and translate these into actionable suggestions and marketing briefs for our media team.
- Build and maintain strong relationships with our long-term clients, particularly those in the healthcare sector and part of a franchise.
- Committed to achieving performance targets in areas such as responsiveness and client satisfaction and retention, ensuring timely communication and delivering high-quality service to all clients.
- Anticipate client needs and proactively address them, ensuring client satisfaction and success.
- Work closely with our media team to coordinate the implementation of marketing initiatives.
- Assist clients in uncovering insights from campaign data such as Google Analytics and Facebook advertising.
How we will reward your hard work:
- Competitive rates of pay.
- Freelance contract for 20+ hours per week.
- Monday to Friday working only, with bank holidays off too.
- Don't forget your suitcase – we do bi-yearly in-person team meet-ups. The more, the merrier
If you're someone who loves building great relationships, and using your skills and knowledge to deliver outstanding marketing results, we want to hear from you.
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